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Google Search Analysis Dashboard Targets Local Businesses


The software package provides business owners with information about how visitors came across their local listings.



Google has begun rolling out a new local search dashboard for users of its Local Business Center, a service that allows business owners to enhance their business listings in Google Maps search results and in other searches.

The dashboard "shows statistics on how local listings are found across Google properties," said Carter Maslan, director of product management for local search at Google.

Just as Google Analytics provides Web site owners with information about visitors to their Web sites, the new dashboard provides business owners with information about how visitors came across their local listings.

"It helps businesses see how customers are finding them," Maslan said, noting that the dashboard offers unprecedented access to search data across Google's services, from GOOG-411 to Google Maps to Google Search.

For example, the dashboard shows when Web site visitors clicked on driving directions included with Local Business Center listings and where those visitors were coming from by ZIP code. Information of this sort can help businesses target ads to regions where known customers reside.

"The big eye-opener for some local businesses is going to be that more than 80% of online visitors start at search," he said.

Google wants to extend online analytics to world of offline merchants, Maslan said. He compares the service to Google Trends, a similar effort to expose search data. And he notes that no personal data is included.

"We've done all the scrubbing to keep it free of any personally identifiable information," he said.

Google Local Business Center listings are available to any merchant willing to go through Google's verification processes. The listings are available in 36 countries, but the new dashboard is currently only available to businesses in the United States.

According to Maslan, the dashboard is being rolled out Monday and should be available to businesses across the country by Tuesday.

In April, Google changed the criteria used to determine whether to display local search results, making them appear by default instead of by explicit request.


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