Hahn isn't alone in his observations. "The notion of the online influencer is quite the thing today in the marketing world," said Janet Edan-Harris, CEO of Umbria, which monitors chatter in cyberspace communities for corporations wanting to know what's being discussed online about their brands and products. "Companies are incredibly eager to get to those people. Do that -- or so the conventional wisdom says -- and you'll be in marketing heaven."
Dave Balter certainly thinks so. As CEO of BzzAgent, a word-of-mouth marketing firm, Balter three years ago had a revelation: The so-called influentials, or opinion leaders, in online communities can't be influenced in a way that accelerates the success of a word-of-mouth campaign.
"We actually believed in the idea that influentials drove market trends at that point," said Balter. "But upon closer look, we found out it didn't add up. The sales data of our campaigns didn't match the profiles of the opinion leaders we had targeted, and it really caused us to re-evaluate some of our core assumptions." Today, when a client comes in with the goal of influencing the influentials, "we tell them that's fools' gold," says Balter. "It sounds really great, it sounds really sexy, but the results simply don't fly."
Duncan J. Watts, professor of sociology at Columbia University who studies networked communities, recently conducted research that indicates there is no hard evidence that the long-held belief in opinion leaders as, well, leaders, has any basis in fact.
This indeed is what Edan-Harris has concluded from her experiences working with online communities. "We said, 'Wait a minute, is this really a correct assumption, that there are individuals on the Internet that have that much influence?" she said. Her conclusion: "Not nearly as much as everyone seems to think."
Despite this, companies are putting significant dollars into efforts to find these online opinion leaders, whether they're bloggers, contributors to discussion boards, or members of online social networks. Indeed, a whole cottage industry has sprung up based upon the notion that all marketers need to kick off a successful marketing strategy with a list of Internet opinion leaders. Yet Watts calls much of the current thinking on this topic "sloppy." "This is a very simplistic notion, that there are magic people out there, and if I can just turn them on, I've got it made," he said.
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Up-ending Conventional Wisdom
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