Uniting corporate PBX services with cellular devices, it has the potential to provide an elegant one-device, one-number answer to complicated and costly corporate voice challenges. Aligning with Cisco's popular and widespread wireless LANs and its Unified Communications Manager system, it builds on infrastructure that many companies have already installed. And it runs over the well-received E-series line of Nokia devices including the recently released E61i, a BlackBerry-like smartphone with an expanded screen and a full qwerty keyboard.
As you might guess, however, there's a catch: the new product is currently unavailable in the United States, and there's little prospect of it being supported by major wireless carriers in the near term.
Nokia will rely on a "complementary channel strategy" for delivering the devices and the new Call Connect product in the U.S., said David Dorosin, director of product marketing for security and mobile connectivity at Nokia. That essentially means bypassing the Big 4 U.S. wireless carriers and selling directly to enterprises. "Our focus is on taking this solution into the enterprise, and leveraging the [E-series] devices' dual-mode capability in the corporate PBX," acknowledges Dorosin.
The situation with the Nokia-Cisco system epitomizes the telecom industry's somewhat schizophrenic approach to FMC at the moment. Device vendors like Nokia and wireless LAN providers like Cisco see enticing productivity gains and nearly boundless demand for FMC capabilities in businesses large and small, while the wireless carriers, fearing an erosion of their core voice business, have resisted the spread of the technology.
Last year, Cingular launched a product called OfficeReach that uses a VPN to connect wireless devices to existing PBX telephone systems. And T-Mobile has launched in Seattle its "HotSpot at Home" service, which allows residential users to use their wireless network to make voice-over-IP calls using their cell phone. Speaking on a panel Wednesday at the Interop technology conference entitled "Enterprise Strategies for Convergence," Steve Shaw, director of marketing gat Kineto Wireless, said he expects the service to be rolled out nationwide by the summer.
To date, though, no U.S. carrier has announced a dual-mode WiFi/cellular service for businesses. Some carriers have actively discouraged the spread of converged services by disabling or barring WiFi functions on the phones they sell. Some service plans from carriers actually forbid voice-over-IP calls.
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The Move Towards Convergence
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