The problem started on Sunday when the company released the signature that misidentified the user32.dll file, prompting the anti-virus software to ask users whether to delete the file. Those who chose to remove it ended up with a PC that either wouldn't reboot or would go into an endless reboot cycle, according to people on AVG's support forum. The problem appeared to only affect PCs running Windows XP.
The incident was not the first time AVG, based in the Czech Republic, had released virus signatures with a false positive. The company's software less than a month ago misidentified CheckPoint's Zone Alarm as a Trojan, according to the U.K. tech site The Register.
Last December, the company filed subpoenas against Google, Microsoft, Yahoo, and domain registrar GoDaddy, seeking the identities of search advertisers responsible for fraudulently promoting counterfeit AVG anti-virus products through sponsored text ads. The company also sought domain registration information associated with the advertisers in order to identify those behind the sites selling the software.
Stay connected and informed by visiting our Enterprise IT Community!

Become a member today for instant access to free InformationWeek research, expert advice, peer perspectives, and more on the following topics:
- Application Performance Management (APM)
- Security Management
- Mainframe 2.0
- IT Automation
- Service Assurance
Also, visit our Government, Retail and Financial Services groups to see how these technologies apply specifically to those industries.
NOTE: Offer valid for U.S., U.S. possessions, & Canada only.