State Sen. Liz Figueroa, who chairs California's International Trade Policy Committee, says she's concerned that a growing number of large U.S. medical and financial-services firms are shifting information-processing work to countries that lack strong privacy laws, leaving consumers vulnerable to identity theft and other crimes. "We have no ability to enforce our own privacy laws outside our own borders, and that worries me," she says. Figueroa, who authored California's medical-records privacy law--considered by many to be the strongest in the nation--also chairs the California Senate's Business and Professions Committee.
To date, most government efforts to restrict offshore outsourcing have focused on prohibiting the movement of federal or state contracts overseas in order to protect public-sector jobs. Figueroa's proposal would be among the first to significantly affect the private sector while at the same time introducing the issue of consumer protection into the growing outsourcing debate. The sales of offshore business-process-outsourcing services--which to a great extent involve the type of work Figueroa is targeting--grew 38% last year to just under $2 billion, according to Gartner. The research firm says most of that work was performed in India.
Representatives from Computer Sciences Corp., the largest California-based provider of offshore BPO services and the nation's third-largest IT services firm, declined to comment on Figueroa's proposal. "At this point, what the law will be is only a matter of speculation," a CSC spokesman says. In a telephone interview Tuesday, officials at the Information Technology Association of America expressed concern that legislation aimed at restricting offshore outsourcing could spark retaliatory measures from countries like India. Said ITAA president Harris Miller, "It's a sure way to get a trade war going."
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