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Defining The Business Value Of Technology
Retail: Specialty Merchandising: A Year In Review
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INSIDE COMPANIES
Average portion of revenue spent on IT
2%
Companies using radio-frequency identification
11%
Companies globally sourcing products and supplies
89%
HOW COMPANIES DIVIDE THEIR I.T. BUDGETS
Hardware purchases
23%
IT Services or outsourcing
11%
Research and development
3%
Salaries and benefits
30%
Applications
23%
Everything else
10%
INDUSTRY FINANCIALS
Average year-over-year revenue change
12%
Average year-over-year net income change
31%
INSIDE COMPANIES
Average portion of revenue spent on IT
3%
Average percentage of industry applications and business processes that
have Web-based front ends
30%
Companies with real-time business processes in place
93%
HOW COMPANIES DIVIDE THEIR IT BUDGETS
Hardware purchases
19%
Services or outsourcing
13%
Research and development
3%
Salaries and benefits
30%
Applications
22%
Everything else
13%
INDUSTRY FINANCIALS
Average year-over-year revenue change
10%
Average year-over-year net-income change
7%
Retailers Aim For Stellar Service
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