InformationWeek
Defining The Business Value Of Technology
At A Glance: Customer Service
InformationWeek
Average
Total
25%
Automotive
24%
Banking
51%
Biotechnology & Pharmaceuticals
13%
Chemicals
13%
Construction & Engineering
20%
Consulting & Business Services
20%
Consumer Goods
26%
Distribution
25%
Electronics
26%
Energy
18%
Financial Services
41%
Food & Beverage Processing
25%
Health Care & Medical
23%
Hospitality & Travel
25%
Insurance
20%
Information Technology
30%
Logistics & Transportation
41%
Manufacturing
21%
Media & Entertainment
21%
Metals & Natural Resources
14%
Retail: General Merchandising
28%
Retail: Specialty Merchandising
21%
Telecommunications
16%
Utilities
22%
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