At A Glance: Customer Service

What percentage of your company's customer-service inquiries--from business or consumers--are handled electronically and automatically, without human intervention?

InformationWeek
September 17, 2001 12:00 AM

	Average
Total	25%
Automotive	24%
Banking	51%
Biotechnology & Pharmaceuticals	13%
Chemicals	13%
Construction & Engineering	20%
Consulting & Business Services	20%
Consumer Goods	26%
Distribution	25%
Electronics	26%
Energy	18%
Financial Services	41%
Food & Beverage Processing	25%
Health Care & Medical	23%
Hospitality & Travel	25%
Insurance	20%
Information Technology	30%
Logistics & Transportation	41%
Manufacturing	21%
Media & Entertainment	21%
Metals & Natural Resources	14%
Retail: General Merchandising	28%
Retail: Specialty Merchandising	21%
Telecommunications	16%
Utilities	22%

Subscribe to RSS

» Write To Editor
» Reprint This Article
» Download Top Reports

Featured White Paper

Security Threat Report: July 2009 Update
In 2009, cybercriminals are turning their attention to Web 2.0, social networking platforms, and alternative tools such as PDFs. This security threat report examines new malware trends, and explains how businesses can defend against them.... read more

See Image Galleries

Get InformationWeek in Print

Apply for a free 52-week subscription to InformationWeek (a $199 value)

First Name: Company Name: Business Address: State: Email Address:

Last Name: Title: City: Zip:

NOTE: Offer valid for U.S., U.S. possessions, & Canada only.

InformationWeek

Defining The Business Value Of Technology

At A Glance: Customer Service

Featured White Paper

Get InformationWeek in Print

Apply for a free 52-week subscription to InformationWeek (a $199 value)