In a joint statement issued at 5:15 PM PDT on Monday, T-Mobile and Microsoft said that they'd made significant process restoring service to customers and that some of the lost personal data -- contacts, calendar entries, photos, notes, and saved e-mails -- may be recoverable.
The companies said that they're continuing to work around-the-clock to resolve the situation and that they're hopeful they can restore data for a majority of their customers.
For customers whose data cannot be recovered, T-Mobile and Microsoft have increased the compensation.
Previously, information posted on T-Mobile's online forum indicated that affected Sidekick customers would receive a one month credit for the data portion of their service plan.
On Monday evening, the companies said that customers whose data cannot be recovered will receive a $100 gift card in addition to the one month data service credit. The card can be used for T-Mobile products and services or to pay down a customer's bill.
The update offers no clarification about the reason for the data loss, which a widely cited claim has attributed to a botched Storage Area Network upgrade that had been outsourced to Hitachi. Microsoft declined to comment on that rumor.
Earlier on Monday, T-Mobile suspended the sale of its Sidekick mobile device while it investigated what happened.
As of Monday evening, the Sidekick was listed as "Temporarily Out of Stock" in T-Mobile's online store.
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