InformationWeek Daily Archives
05/20/2013 04:57:44 Daily, December 28Can Your Customers Trust You?
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In This Issue:
1. Editor's Note: Can Your Customers Trust You?
2. Today's Top Story
- Camera Phones To Remain Hot: Study
- Lenovo Said To Be Developing Windows Mobile Smart Phone
3. Breaking News
- McAfee, MSN Extend Security Deal To Dial-Up Subscribers
- Attackers Exploit New Zero-Day Windows Bug
- Marriott Says Customer Data Missing
- Police: Boyfriend Charged In Cell-Phone Assault
- Mass. IT Chief, Supporter Of Controversial Open Software Format, Quits
- AOL, Google Complete Deal
- Pioneer To Release Blu-ray Disc Computer Drive
- App Integration Will One Day Help Houston's Storm Recovery
- India's Science Institute Attacked By Suspected Terrorists
- China Cracks Down On Cell-Phone Spam
- Staples' 'Easy Button' Comes To Your Desktop
- Congoo To Offer Limited Access To Paid Content
- Record Companies Gamble On Digital-Only Labels
4. Grab Bag: Apple's Stock Price
5. In Depth: Online Content Trends
6. Voice Of Authority: Online Video
7. White Papers: Outsourcing
8. Get More Out Of InformationWeek
9. Manage Your Newsletter Subscription
Quote of the day:
"You may be deceived if you trust too much, but you will live in
torment if you do not trust enough." -- Frank Crane
Yesterday in this space, I railed against the latest two
incidents involving possible mishandling of private personal data
by two government entities and many of the issues they raise.
Before my criticisms even landed in many of your in-boxes, there
was yet another disclosure of lost customer data, this time from Marriott
International Inc.
The company's time-share unit notified more than 200,000 people
that their personal data--Social Security, bank account, and
credit-card numbers (in other words, everything an ID thief needs
to set up shop)--are missing after backup computer tapes went
missing from a Florida office.
According to an Associated Press account of the incident,
"Vacation club officials reported the missing data to authorities
and began their own investigation into the tapes' disappearance.
[The company] planned to search for the tapes, to determine how
they disappeared and monitor accounts for any unusual activity or
possible misuse."
Too little, too late.
My comments yesterday spurred one reader to write in with another
example of the bone-headed mishandling of data stored on
computers by a government entity. I'm starting to think there may
be no end to this problem. But I'd like to know if that's really
true and would like to see if you can help InformationWeek
gain more insight into these issues. Please write to me with your input on
any or all of the following issues:
1. Editor's Note: Can Your Customers Trust You?
These are clearly sensitive issues, so you can write and request that your name and company name not be used, or feel free to share comments and ideas that aren't specific to your company or industry. We're striving to deliver as much insight as possible, and we hope you'll share your knowledge with us so we can share it more broadly with your peers.
Tom Smith
tsmith@cmp.com
www.informationweek.com
2. Today's Top Story: Cell Phone Trends
Camera Phones To Remain Hot: Study
By 2009, camera-equipped cellular phones are forecast to
represent almost three-fourths of the total handset market, the
study says.
Related Story:
Lenovo Said To Be Developing Windows Mobile Smart Phone
The device will be available this spring in Asia, but there's no word about availability in the West.
McAfee, MSN Extend Security Deal To Dial-Up Subscribers
McAfee will provide its top-of-the-line consumer antivirus and
firewall software to subscribers of MSN's dial-up.
Attackers Exploit New Zero-Day Windows Bug
A new unpatched vulnerability in Microsoft Windows and an
in-the-wild exploit appear as security firms raise their alarms
to critical.
Marriott Says Customer Data Missing
The time-sharing division has notified customers that backup
tapes are missing with personal data--including Social Security,
bank account, and credit-card numbers--on them.
Police: Boyfriend Charged In Cell-Phone Assault
A man has been charged with felony assault after he allegedly
shoved a phone down his girlfriend's throat.
Mass. IT Chief, Supporter Of Controversial Open Software Format, Quits
The Massachusetts state IT chief who shepherded the OpenDocument
format through a series of battles has resigned, leaving ODF
without a champion, but with plenty of critics in the state government.
AOL, Google Complete Deal
All the legalities are set, and it's official: Google owns 5% of
AOL. The only new twist to come out of the paperwork is that
Google and AOL will link their instant-messaging services.
Pioneer To Release Blu-ray Disc Computer Drive
Pioneer Electronics (USA) Inc. plans to ship in the first quarter
of next year a Blu-ray Disc computer drive for storing
high-definition video content.
App Integration Will One Day Help Houston's Storm Recovery
But city officials wish the IT overhaul had been in place before
hurricanes hit the Gulf Coast in August and September.
India's Science Institute Attacked By Suspected Terrorists
A professor was killed and three others were wounded at a science
conference in India by a gunman with possible ties to a terrorist group.
China Cracks Down On Cell-Phone Spam
In an effort to fight spam and fraud, China will begin requiring
prepaid cell-phone subscribers to register their devices using
their real names in 2006.
Staples' 'Easy Button' Comes To Your Desktop
Staples is making a downloadable Easy Button available for
computer desktops.
Congoo To Offer Limited Access To Paid Content
In essence, Congoo.com will be a marketing tool for publishers,
giving them the ability to provide potential subscribers with a
limited number of articles each month to pique their interest.
Record Companies Gamble On Digital-Only Labels
To date, no musician has made it big by being online only; CDs
still account for more than 95% of all music sales. Still, the
all-digital cost equation for music companies is compelling.
In the current episode:
Eric Chabrow With 'Online Vacations'
Addicted to the Internet? You're not alone. More and more folks
are packing their laptops on vacation.
Ivan Schneider With 'Oracle's Yacht Club'
CEO of I-Flex discusses his sailing aspirations and dreams of
yachting with Larry Ellison.
Lori And Don Are 'The Battling MacVitties'
Listen to the two networking experts argue about, well, everything.
Tony Kontzer With 'The IT Chef'
Tony cooks up an IT plan for the federal government.
4. Grab Bag: News You Need From The Web
Still The Apple Of Your Eye? (TheStreet.com)
Even after a three-year run that has sent Apple shares
heavenward, some bulls believe the company--and its stock--can
only climb higher in 2006.
Amazon.com Founder's Next Big Idea (Mail & Guardian Online)
Amazon.com founder Jeff Bezos expects a rocket-ship complex for
his aerospace venture, Blue Origin, to open in the south Seattle
suburb of Kent early next year, city records show.
Google Faces Patent-Infringement Lawsuit Over Google Talk (Search Engine Watch)
Google is being sued for patent infringement over the VoIP
portion of the Google Talk program. The lawsuit was filed in the
Eastern District of New York. The suit includes two causes of
action for patent infringement against Google.
Outlook For 2006
New From InformationWeek: Get Your News In A Flash--Literally
----------------------------------------------
Congoo To Offer Limited Access To Paid Content
Yahoo Streams Two CBS Comedies
More Women Are Tuning In To Podcasts
Retailers Tout Better Service With New Search Tool
Why IT Execs Should Turn A Blind Eye Toward TV Shows Streamed To Desktops
Getting To Virtual IT Resource
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5. In Depth: Online Content Trends
In essence, Congoo.com will be a marketing tool for publishers,
giving them the ability to provide potential subscribers with a
limited number of articles each month to pique their interest.
The shows will be available for a week; this is the first time
the Web portal has streamed a CBS show in its entirety.
But the number of people who have ever listened to a podcast
remains small, according to just-released survey results.
One of the two, Campmor--a seller of outdoor gear--says its new
search contains synonyms, acronyms, and likely misspellings,
which are automatically corrected, all with subsecond response time.
6. Voice Of Authority: Online Video
Now that Yahoo has begun streaming whole commercial-free CBS
sitcoms, it's worth a moment to pause and consider the impact of
the growing influx of video--not to mention podcasts and
multimedia blogs--on the workplace. IT executives and senior
managers will be trying to figure out how to combat the growing
drain on productivity when such content is viewed at work. Well,
here's what Tony Kontzer thinks they should do: absolutely nothing.
This paper explores the reasons for outsourcing and shows that if
it's done correctly, companies will reap huge benefits. It
proposes criteria for selecting functions and projects for
successful outsourcing. In addition, it identifies requirements
for monitoring outsourcing arrangements.
8. Get More Out Of InformationWeek
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