Software // Enterprise Applications
News
6/7/2005
02:20 PM
50%
50%

Nortel App Lets Microsoft Outlook Users Manage Calls

Nortel's Multimedia Office Client will be available as a standalone application that's integrated into Outlook 2003 as a toolbar. The client can be used to manage different forms of communication, such as voice, video, and text.

Much of the buzz in networking circles these days is about integrating voice, video, and messaging. Users of Microsoft Office Outlook will soon be able to manage and personalize these services with a new multimedia plug-in that Nortel Networks introduced at this week's Supercomm show in Chicago.

Nortel's Multimedia Office Client will be available as a standalone application that's integrated into Outlook 2003 as a toolbar. The client can be used to manage different forms of communication such as voice, video, and text. It also can be used to initiate calls from a desktop phone or by clicking on a contact name in Outlook.

Multimedia Office Client can be used with existing Centrex and corporate voice systems, Nortel says.

More than 400 million people worldwide use Outlook, Nortel says. With the new client, Outlook users will be able to manage their incoming calls through options to answer, reject, or transfer calls and to access voice mail using a single Web-based interface. Additionally, it comes with a "presence" feature, which shows whether a person is on the phone or available.

Nortel says the new application fits into voice-over-IP strategies. When evaluating VoIP, "[businesses] want easy Web-page configuration, quick access at voice mail, and that kind of flexibility," says Current Analysis analyst Brian Washburn.

Businesses can deploy the client on their own or as a hosted service. Beta customers are currently testing the product and it will be generally available on Nortel's Multimedia Communication Server 5100 and 5200 in the fourth quarter of this year.

Comment  | 
Print  | 
More Insights
Building A Mobile Business Mindset
Building A Mobile Business Mindset
Among 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps and it's past time for those with no plans to get cracking.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest, Dec. 9, 2014
Apps will make or break the tablet as a work device, but don't shortchange critical factors related to hardware, security, peripherals, and integration.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of December 7, 2014. Be here for the show and for the incredible Friday Afternoon Conversation that runs beside the program!
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.