Office 365 Vs. Google Apps: Top 10 Enterprise Concerns
Is Microsoft Office 365 ready to rumble with the ease of use and lower cost of archrival Google Apps? Consider this point-by-point comparison for enterprises.
9 of 12
Both companies promise greater than 99.9% uptime, but Google includes planned maintenance outages in that service-level promise, while Microsoft doesn't. No vendor is immune to outages, but Google has a public App Status Dashboard, seen here, that details all outages lasting more than 10 minutes. Microsoft reports service-level data directly to customers, but it doesn't post that data publicly. Microsoft says Google only reports when "there is more than a 5% user error rate" whereas any Office 365 outage affecting a customer will be reported to that customer. Both companies offer credits against future fees for service outages (only unscheduled outages in Microsoft's case). We don't expect to see vast differences in terms of hours of availability per year, but Google's been in cloud provisioning years longer than its rival has and is not excluding scheduled maintenance from its SLA.
IT Service Management Must EvolveThe idea of technology being delivered as a service appeals to the 409 IT pros responding to our Service-Oriented IT Survey. But cloud providers are competing for that work, and CIOs are being selective.