Oracle vs. Salesforce: Social Acquisition Face-off
Oracle and Salesforce.com have established a pattern of dueling acquisitions of social business companies. Here's how that battle is shaping up.
17 of 22
In July 2011 Oracle announced its intention to acquire InQuira to boost its CRM and knowledge management capabilities. InQuira's natural language processing technology enables companies to determine the "true intent" of a customer's question or comment. This is important in many help desk and customer service applications, but it may also help companies as they move more of their customer service to social and do more proactive listening and engagement.
5 Top Federal Initiatives For 2015As InformationWeek Government readers were busy firming up their fiscal year 2015 budgets, we asked them to rate more than 30 IT initiatives in terms of importance and current leadership focus. No surprise, among more than 30 options, security is No. 1. After that, things get less predictable.