Healthcare // Analytics
News
9/26/2013
03:45 PM
Connect Directly
LinkedIn
Google+
Twitter
RSS
E-Mail
50%
50%

Tech Glitches Trip Obamacare Exchange Launches

Several state health insurance exchanges say their websites might not be 100% functional on Oct. 1 launch date because of bugs that incorrectly calculate policy prices, among other problems.

8 Wearable Tech Devices To Watch
8 Wearable Tech Devices To Watch
(click image for larger view and for slideshow)
As online applications, the health insurance exchanges established under the Affordable Care Act will leave something to be desired in at least some states when they start enrolling consumers on Oct. 1.

The Obama administration has been able to claim some good news this week, releasing an analysis showing that the strategy of creating a competitive market to drive down prices for individual health insurance seems to be working. However, technical problems with the websites created by the states or supported by the federal government mean they might not be capable of quoting accurate prices in some cases.

The exchanges, also known as health insurance marketplaces, are meant to make affordable health insurance available to the self-employed, to those who do not get insurance through their employers, and to small businesses. Like travel websites, they are supposed to be able to match consumer requirements against all available offerings and display a ranked ordering of the most affordable plans.

Last week, The Wall Street Journal reported that the cost calculator component of the software developed by the consulting firm CGI under contract with the federal government was spitting out incorrect results. Although the exchanges were envisioned under the law as being state-based, the federal government will operate the supporting online services in whole or in part for 36 states.

[ Are hospitals ready for the Oct. 1 launch of health insurance exchanges? Read State Insurance Exchanges: Hospital IT's Next Challenge. ]

Of the 14 states who plan to field their own software, Oregon has already announced that it will have to delay the launch of online services while bug fixing continues, although it will begin offline enrollment in the meantime. In Colorado and the District of Columbia, online enrollment will launch with limited functionality because of glitches in software for calculating eligibility for tax credits to offset the cost of insurance. In other words, consumers eager to secure a subsidized plan at the best price will have to check their options offline or wait until the online applications are fixed.

Previous
1 of 2
Next
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
kailajiwelding
50%
50%
kailajiwelding,
User Rank: Apprentice
9/30/2013 | 11:34:52 AM
re: Tech Glitches Trip Obamacare Exchange Launches
WKash
50%
50%
WKash,
User Rank: Author
9/27/2013 | 9:46:34 PM
re: Tech Glitches Trip Obamacare Exchange Launches
At least, unlike corporate health care plans, where there is a limited enrollment window, these exchanges, once they do get going, are reportedly going to permit rolling enrollments.
MedicalQuack
50%
50%
MedicalQuack,
User Rank: Moderator
9/27/2013 | 6:00:32 PM
re: Tech Glitches Trip Obamacare Exchange Launches
Worst case nothing works and applications are printed and faxed to Serco contractor and you get an email or fax back with your cost...
David F. Carr
50%
50%
David F. Carr,
User Rank: Author
9/27/2013 | 1:27:01 PM
re: Tech Glitches Trip Obamacare Exchange Launches
Update: The federal health insurance exchange will also be unable to process enrollment for small businesses online until Nov. 1. Small businesses will be able to review their options through the online system but not complete the process.

A second element of the software that is not ready is support for Spanish language signups.

See

http://blogs.marketwatch.com/e...
Big Love for Big Data? The Remedy for Healthcare Quality Improvements
Big Love for Big Data? The Remedy for Healthcare Quality Improvements
Healthcare data is nothing new, but yet, why do healthcare improvements from quantifiable data seem almost rare today? Healthcare administrators have a wealth of data accessible to them but aren't sure how much of that data is usable or even correct.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest Septermber 17, 2014
It doesn't matter whether your e-commerce D-Day is Black Friday, tax day, or some random Thursday when a post goes viral. Your websites need to be ready.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.