Single User License: $195.00 (installation on one
computer/workstation)
Enterprise User License: $390 (installation on corporate network/intranet)
Enterprise use: To share this report with others on an intranet or corporate data portal you will need to obtain an enterprise license from us, which carries a higher price. Please contact Lisa Smith at lcsmith@cmp.com or call 516-562-5043 for further details.
We asked customers of the largest outsourcers to evaluate their partners on expertise, reliability and a host of additional service and sourcing criteria.
InformationWeek Research's Analyzing the Outsourcers report includes the results of more than 420 customer evaluations. Business-technology professionals involved in determining, administering or managing one or more of their organization's relationships with IT outsourcers evaluated at least one of the following 6 outsourcers:
Accenture
Computer Sciences Corporation
EDS
Hewlett-Packard
IBM
Wipro
The study evaluates customer satisfaction across ten important criteria, including:
Ability to adhere to internal standards
Availability of experts/specialists
Cost/value
Globally consistent operations
Innovation
Operational/financial flexibility
Range of service offerings
Reliability
SLAs
Strategic advice
Training/amount of experience
Vendor Reputation
Vertical industry knowledge
The results of these customer evaluations as well as outsourcing spending levels and factors driving outsourcing are included in this xx-page report. Use this study to understand strengths and weaknesses of outsourcers based upon customer evaluations and also to benchmark your organization's outsourcing plans.
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