On Sunday, Anonymous appeared to have attempted a denial of service attack on BART.gov, the agency's primary site, to little effect, but did manage to breach a secondary site, myBART.org, and released the private information of BART customers on an Anonymous website. On Wednesday, the group compromised the BART Police Officers Association site, again publishing private information from the database of BART police officers.
So what can IT admins learn from looking at BART's security crisis? Plenty. Here are the three biggest lessons from BART's ordeal.
1. Use Strong Passwords
This one's so basic that every enterprise IT worker who reads it might feel inclined to roll his or her eyes right now, but face it: Too many of us aren't doing the job. If the Wednesday hack on BARTpoa.org demonstrated anything, it's that far too many users are allowed to jeopardize the organization's security with flimsy passwords that any 9-year-old could break via a crude dictionary attack.
Yes, users gripe loudly when you enforce sound password security policy, but holding the line on strong passwords eliminates one of the most basic security threats any network faces. Standard rules apply: at least eight characters, at least one number, a capital, and a punctuation mark.
2. Reign In Outside Sites
After the latest breach, BART officials demonstrated an appalling lack of authority over the weakness of the compromised sites. In an interview with NPR, BART police chief Daniel O. Hartwig repeatedly passed the buck, emphasizing that the hacked sites were not operated by BART.
"When you have a site that's not controlled by the BART district and/or owned and operated by the BART district, that would fall back on the administrators and operators," Hartwig said.
While it's far from clear that Hartwig's comments reflect BART's overall IT security policy, his words betray a lack of concern for security of the organization's data, wherever it may reside. By allowing so much of its customers' and employees' data to reside outside the control of its own IT organization, BART abdicated responsibility for the security of that data.
Enterprise IT organizations know this story all too well, and diligent IT pros constantly fight the good fight to keep data assets securely within the company's control, even when working with third parties. BART failed to protect its workers by vetting the security of its third-party sites, and now it's reaping the consequences.
3. Respond Swiftly And Proactively
As of this writing, BART and its affiliates have sustained nearly a week of threats attacks from Anonymous, and the transit district's passengers and workers have taken the brunt of the attack thanks to repeated security failures.
It's unclear whether BART's IT staffers could have intervened quickly enough to prevent any data from leaking out, but the agency could almost certainly have shored up its defenses by moving quickly to lock down its security gaps (and those of its affiliated sites) when it first got word of the threat. Had BART issued a demand that all workers and members of its third-party sites take a moment to examine and beef up their security last Friday, the press would likely be telling a somewhat less depressing story about them today.
Ultimately, as they say, hindsight is 20/20. There's a lot BART could've done differently to protect the privacy of its employees and customers, and it won't help them to dwell on what could've been. But for the rest of us, watching these events mindfully can be a very helpful lesson in IT security best practices.
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