News
News
9/14/2006
12:54 PM
Connect Directly
RSS
E-Mail
50%
50%

Segway Recalls Scooters For Software Snafu

A software update must be applied at a dealership or service center, said Segway, which has set up a toll-free number and a section of its Web site to take upgrade requests.

Segway Inc. Thursday recalled all 23,000 of the high-tech scooters it's shipped to date because a software glitch can suddenly reverse the wheels, pitching off the rider. The U.S. Consumer Product Safety Commission (CPSC) told consumers to stop using the stand-up scooters immediately.

The Bedford, N.H.-based company acknowledged that it had received 6 reports of the problem, which resulted in unspecified head and wrist injuries. According to Segway and the CPSC, the wheels may switch into reverse when the governor (called Speed Limiter in Segway lingo) engages, tilting back the machine, and the rider comes off and then back on within a short time.

All models sold since the 2002 debut of the then-highly-anticipated gizmo, named "Personal Transporter" at the time, are affected. A software update must be applied, said Segway, which has set up a toll-free number (800-750-6557) and a section of its Web site to take upgrade requests.

The updates will be done at Segway's 100 dealerships and service centers; the company will pay for shipping a scooter if necessary.

"We strongly encourage our customers to obtain the upgrade as soon as possible," said Jim Norrod, the company's chief executive, in a statement.

This is the second recall of the Segway. In March 2003, it voluntarily recalled the first 6,000 sold for a problem that could cause the rider to fall as the machine's batteries neared empty. A software update was the fix in that incident as well.

Comment  | 
Print  | 
More Insights
The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - July 22, 2014
Sophisticated attacks demand real-time risk management and continuous monitoring. Here's how federal agencies are meeting that challenge.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.