Business & Finance
News
9/9/2005
07:09 PM
Connect Directly
RSS
E-Mail
50%
50%

Siebel OnDemand Release Coincides With Oracle Acquisition

The upgraded offering allows users of the CRM software to integrate with Lotus Notes E-mail.

One of the things Oracle will get from its acquisition of Siebel Systems Inc. is a refreshed on-demand CRM product that includes Notes integration.

The fourth revision of Siebel CRM OnDemand to hit the market this year addresses a key hole in previous versions: Notes users will benefit from the same out-of-the-box integration that Outlook users have enjoyed for months. So one click will export contact information in an E-mail directly into the contact database in Siebel CRM OnDemand.

Users also will be able to quickly link customer records in Siebel CRM OnDemand with related E-mails in Notes, creating a more comprehensive record of contact with customers. "If we had our druthers, people would open up Siebel CRM OnDemand first thing in the morning, but it turns out they open E-mail," says Keith Raffel, group VP of Siebel CRM OnDemand products. "We're going to go with the flow."

The release also lets the 3 million-plus users of Siebel's traditional, on-premise software -- the user base that Oracle is most interested in -- tap into Siebel's Contact OnDemand service to manage their virtual call-center operations based on seasonal fluctuations. The ability to quickly add or remove call-center seats on the fly to meet anticipated spikes in call traffic had been available previously only to CRM OnDemand customers.

To take advantage of that capability, customers must pay $500 per seat for a license to get Siebel's integration connector, a piece of software that provides the link between the various releases of Siebel 7 and the Contact OnDemand application, plus $100 a month per user for a subscription to the Contact OnDemand service.

Raffel says the new capabilities are a nod to the growing demand among large companies for on-demand CRM. Companies like Bank of America, Caterpillar, Kodak, and Nokia have become Siebel OnDemand customers, and Ingersoll-Rand was particularly outspoken about wanting the Notes integration, Raffel says. Now that Siebel has given Ingersoll-Rand its wish, Siebel is anticipating that the maker of industrial and commercial equipment will significantly increase its adoption of Seibel CRM OnDemand.

Comment  | 
Print  | 
More Insights
The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - September 10, 2014
A high-scale relational database? NoSQL database? Hadoop? Event-processing technology? When it comes to big data, one size doesn't fit all. Here's how to decide.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.