HP Eprint Trouble Continues
The services does work, except when it stubbornly refuses to do so. E-mail account configuration may have something to do with it.
The services does work, except when it stubbornly refuses to do so. E-mail account configuration may have something to do with it.In a December hands-on review of an HP ePrint machine, the Officejet Pro 8500A, I mentioned that I could not get the ePrint facility to work from my computer, and implied that there'd be updates as I tackled the problem.
Update: I tackled the problem some more, and still can't get ePrint to work. Judging by what I've seen on the HP discussion forums, I'm hardly alone.
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Of course, ePrint is supposed to let you print (using common file formats) from anywhere in the world, as long as you can get online, as ePrint printers have their own e-mail addresses and can be attached directly to the Internet. HP's commercials show a baby in a walker whizzing down the highway to the house of the grandparents, where its picture rolls off the old folks' ePrint machine.
But instead of printouts, all I got was the same error message in bounced-back e-mails: "550 5.7.1 Command rejected." HP's service department pointed fingers at my router. However, when sending material to the machine from a Hotmail account (traversing the same router) ePrint worked as advertised.
Wondering if my e-mail ISP was blocking the e-mails from my machine, I recently contacted their customer service department and found someone who seemed to know what he was talking about. He pointed out that I use his service for incoming mail, but my out-going mail is routed through the SMTP of my premises' broadband provider. Perhaps the ePrint mail server is rejecting messages where the e-mail address and the SMTP address don't match.
Using Hotmail circumvented the problem, but did not seem like a solution.
I kept the separate e-mail ISP since I did not want to change an e-mail address that I had been using for 17 years. My wife's e-mail account, however, uses the same service for both inbound and outbound traffic. So I fired up her machine and e-mailed material to the ePrint device-and it printed.
So ePrint works. But I still can't use it. Hopefully, HP will get its act together soon. Meanwhile, anyone who intends to rely on ePrint better check their e-mail account before spending any money, or plan to skip desktop e-mail and use Hotmail or a similar service.
Finally, I need to make two points.
First, as mentioned in the December review, ePrint has a security feature that lets you filter what e-mail addresses can send material to your printer. I did not set this filter but no spam has shown up yet. Of course nothing I have sent to it from my main e-mail account has shown up yet, either. Perhaps the security is too good?
Second, the HP Officejet Pro 8500A is a fine MFP. The ePrint problems appear to stem from HP's print server in the cloud.