Social Computing and ERP: Context Matters - InformationWeek
IoT
IoT
News
Commentary
5/18/2010
03:09 PM
Irwin Lazar
Irwin Lazar
Commentary
Connect Directly
Twitter
RSS
E-Mail
50%
50%
RELATED EVENTS
7 Key Cloud Security Trends Shaping 2017 & Beyond
Dec 15, 2016
Cloud computing is enabling business transformation as organizations accelerate time to market and ...Read More>>

Social Computing and ERP: Context Matters

I'm attending this week's annual SAP customer/partner conference: SAPPHIRENOW (Twitter hash-tag of the same name to follow numerous tweets). It's the first time I've been here, mainly because things like ERP and BI have seemed like foreign languages to me given my background in real-time communication and collaboration, but what I've seen so far has been eye-opening, and exciting: the continued integration of social computing into business process management systems.

SAP Co-CEO Jim Hagemann Snabe's keynote this morning highlighted a new "Chatter-like" activity stream within CRM On-Demand. Jim called this "Facebook for the Enterprise", which is one of the more beaten-to-death marketing slogans, but activity streams within the SalesOnDemand UI gives field sales personnel the ability to engage in chats and share information tied to specific accounts and opportunities. Like Salesforce.com Chatter, this new capability is tied into the workspace that sales people already use, meaning that it doesn't require learning a whole new interface or deploying a new application. Rather, the activity stream simply adds additional value to an existing application.

Earlier I had a chance to sit down with David Meyer, SAP's SVP Business Insight and Emerging Technologies and see a demo of Streamwork, SAP's new collaboration tool for group decision making. Like On-Demand's activity stream, Streamwork can integrate with existing SAP applications to enable discussions around specific contexts, such as reports, projects, or business processes. As a cloud-based service, Streamwork is especially effective for supporting external collaboration, a key activity for SAP customers across a range of verticals or processes such as supply chain management.

The entry of companies like Salesforce and SAP into the Enterprise 2.0 space poses significant risks to stand-alone social computing vendors who don't have the same level of integration into the applications companies use to run their business. But there are also partnership opportunities as Jive's presence here at SAPPHIRENOW demonstrates. It will be interesting to watch the continued integration of social applications into enterprise BI and ERP systems.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll