Hoarding information, or storing enterprise data in the wrong places, can open your company to legal liability. But culture change won't be easy.
5 Big Wishes For Big Data Deployments
(click image for larger view and for slideshow)
Data management is a never-ending struggle for enterprises, particularly when employees store work data in personal accounts on cloud storage services. This so-called data leakage, combined with the problem of data hoarding inside the enterprise firewall, can spell trouble for organizations, especially in legal matters.
According to Kevin Cochrane, chief marketing officer of OpenText, a Waterloo, Ontario-based provider of enterprise information management (EIM) software, every source of enterprise content should be completely under management's control, and hoarding must be disallowed.
Increasingly, however, that's not the case. "People are losing control of their information, and employees are starting to save all of their enterprise information elsewhere," said Cochrane in a phone interview with InformationWeek.
So what should enterprises do? "They need to wake up and take a look at all the sources of information that people are hoarding, and where they're hoarding them," Cochrane advised.
The problem of saving too much information -- a growing issue in the era of big data -- can come back and bite an organization during the discovery phase of a lawsuit, for instance.
One of OpenText's customers is pipeline transport company Enbridge, which operates in a highly litigious industry. It's a prime example of an organization that must keep every piece of digital content under corporate control, Cochrane said.
"When a lawsuit does occur, discovery is key," he noted. Companies "need to ensure they have only those records necessary to defend themselves against a lawsuit, and absolutely nothing more."
Implementing such a strategy means two things: data hoarding is not allowed, and all work-related emails, documents and other digital information must be stored inside the enterprise firewall. Establishing and enforcing such a policy can prove challenging, however, particularly when it requires employee behavioral changes.
Enbridge turned to OpenText's EIM software to ensure compliance. "They had to drive a program of change, to make sure that people understood that if a piece of information wasn't critical to making a decision, it needed to be removed," said Cochrane.
The policy essentially requires employees to decide whether each piece of digital information they receive is worth saving or not. If it's worth saving, it goes in "Folder A." If not, "Folder B."
"Just because you like that presentation, just because you had a fond memory of that email you received, that doesn't cut it in today's world," Cochrane said. "If it was truly insightful information, and someone reviewed it in a meeting, and a decision was made based on that, then it needs to go in Folder A, which means it gets classified."
But what if you take no action? Well, the information goes away permanently. "By default, if you do nothing, everything will get wiped clean," added Cochrane.
There can be no exceptions to this rule. It's important that everybody adheres to this policy, even the corporate chiefs in the C-suite.
"All email that hasn't been declared is gone. It can't be found on any disk, anywhere, even if you get a forensic specialist," said Cochrane. "And that's how you change the culture of a company. Make sure it's Job #1. It's enforced in the C-suite ... and everyone is compliant. And you've got to make sure the policies and procedures are iron-clad, and are well-understood by everybody."
Once the technology component is in place, the biggest challenge to implementing such a system is the organization's culture, Cochrane noted.
"Probably today you sent a number of emails, and traded a couple of documents that are sitting on your desktop," he said. "You're created critical information that you're not necessarily declaring as being a record or not."
Certainly, the OpenText solution isn't the only way to solve the problem of data hoarding and leakage, but it is an intriguing -- if somewhat draconian -- solution.
So what's it going to be: Folder A or Folder B?
E2 is the only event of its kind, bringing together business and technology leaders across IT, marketing, and other lines of business looking for new ways to evolve their enterprise applications strategy and transform their organizations to achieve business value. Join us June 17-19 for three days of 40+ conference sessions and workshops across eight tracks and discover the latest insights in enterprise social software, big data and analytics, mobility, cloud, SaaS and APIs, UI/UX and more. Register for E2 Conference Boston today and save $200 off Full Event Passes, $100 off Conference, or get a FREE Keynote + Expo Pass!
Google in the Enterprise SurveyThere's no doubt Google has made headway into businesses: Just 28 percent discourage or ban use of its productivity products, and 69 percent cite Google Apps' good or excellent mobility. But progress could still stall: 59 percent of nonusers distrust the security of Google's cloud. Its data privacy is an open question, and 37 percent worry about integration.
CIOs Get Smart About BIIT’s tried for years to simplify business intelligence efforts. Have visual analysis tools and Hadoop and NoSQL databases helped? Respondents to our 2014 InformationWeek Analytics, Business Intelligence, and Information Management Survey have a mixed outlook.
. We've got a management crisis right now, and we've also got an engagement crisis. Could the two be linked? Tune in for the next installment of IT Life Radio, Wednesday May 20th at 3PM ET to find out.