Enabling the Intelligent Enterprise: 2005 Editors' Choice Awards - InformationWeek

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Software // Information Management

Enabling the Intelligent Enterprise: 2005 Editors' Choice Awards

Our seventh annual take on The Dozen most influential vendors driving the intelligent enterprise. Plus, we name 48 Companies to Watch in 12 categories including enterprise apps, BI and special "vanguard" company selections.

Information Strategy | Enterprise Applications | Application Integration | Business Intelligence | Performance Management | Business Execution | Customer Intelligence | Information Management | Application Management | The Vanguard | On-Demand Leadership | Unstructured Intelligence

On-Demand Leadership

While more and more vendors are making the jump, here are five innovators that are ahead of the pack. Hosted, service provider relationships might cover entire IT functions or just focus on certain business areas or processes. The most successful are breaking the software mold to reduce cost and complexity in areas that are difficult for IT to address rapidly.

Salesforce.com

The end of software is near! So claims Marc Benioff, Salesforce.com's chairman and CEO. The company is expanding its services rapidly, including through partnerships with major contact centers, which produced Supportforce.com last fall. As competitors join the hosted services race, the test for Salesforce.com is to provide customers with competitive advantages through analytics and a greater ability to customize. Strong business growth indicates that the company is succeeding.

Companies to Watch in 2005

Omniture. The Web analytics business is hotly competitive. We highlight Omniture for giving users the power to create their own report metrics through multiple styles of interaction with information.

RightNow Technologies. Arriving as a knowledge management player focused on customer self-service, RightNow is gaining traction as a hosted CRM provider with richer analytics than the rest.

Nsite. Low-cost process automation for dynamic, people-to-people workflows is Nsite's specialty. Its system learns the process rather than forcing you to model and test, ensuring fast deployment.

Grand Central Communications. Application integration as a hosted service? The company's expertise promises to make the headaches go away.

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