New Digital Operations Center will help the American Red Cross respond better to disasters. Dell's social command center served as the model.
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Salesforce.com's Radian6 engagement console bears a resemblance to social media clients like TweetDeck. Here, the console shows posts by people seeking family members, posts about first aid, and posts offering emotional support to those in need.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
IT Strategies to Conquer the CloudChances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.