Readers' Choice Awards - InformationWeek
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8/24/2004
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Readers' Choice Awards

Intelligent Enterprise readers have voted! Here are the winners across 24 strategic business application categories.

Readers' Choice Awards 2004

Here they are: the vendors that won over the readers of Intelligent Enterprise in 2004. Every year, we ask you, the readers, to vote for your favorite vendors in a variety of enterprise IT categories. Unlike in past years, however, this time we asked only some of you to vote. The invitation-only, random-sample ballot was much more successful in attracting legitimate votes and discouraging the perennial vendor attempts to sway the results.

We also added a new feature to this year's ballot: satisfaction ratings. We asked voters to rate the vendors they voted for, along 4 attributes: product, product life cycle, support, and professional services. We gave these criteria equal weight in the composite scores. This new satisfaction score is interesting on its own, but it had side benefits. For one, it let us declare a Customer Satisfaction Star, SAS. It also let us break some ties. In Geographic Information Systems, ESRI and Microsoft tied but for the satisfaction rating that gave ESRI the lead. In the Business Performance Monitoring and Management category, both Cognos and Business Objects took the high score of 16.2%, but Cognos prevailed with an 83% satisfaction rating.

Click Here to view all of the winners.

The votes for the Business Performance Monitoring and Management category show that no one vendor clearly dominates that field. Cognos and Business Objects were closely followed by Oracle in third place. The same can't be said of the Search and Retrieval category. There, Google trounced everyone, taking almost 77% of the vote. A reader from Madison, Wisconsin says that the Google Enterprise Search Appliance was an inexpensive and low-risk temporary solution to use while researching other options. Another reader, Ashok Sahu, praising the technology rather than the price, says that the Google appliance allows extra logic for more permutations in searches.

On the topic of price vs. enterprise functionality, Microsoft swept the Readers' Choice Awards by winning six first-place spots and three second places. Microsoft is clearly more favored among small to midsized enterprises (SMEs, which we defined as having annual revenues of less than $500 million) than among large enterprises, and 60% of the voters were from SMEs. But in most categories where Microsoft won the overall vote, its showing among large enterprises was also substantial. Despite declarations made at the recent LinuxWorld Expo in San Francisco, Microsoft still seems to have a healthy grip on the server, not just the desktop.

Contradicting another buzz, the one that says strategic software purchasing is increasing or poised to increase, Intelligent Enterprise readers are saying that maintaining and bolstering existing systems is more important than delving into emerging technology categories such as enterprise service buses and customer data integration.

On the following pages, you'll see a quantitative summary of the results from this year's voting. We encourage your feedback. Please write to me at jburriesci@cmp.com.

Additional pricing, contact, and product information is available by clicking the product names below. Or, access the entire chart here.

Data Visualization
Advanced Visual Systems
OpenViz
% overall vote: 22.0%
% vote, Large Enterprises1: 21.4%
% vote, SMEs2: 24.0%
Satisfaction Rating3: 79%

Runner-up:
ADVIZOR (formerly Visual Insights)
ADVIZOR
% overall vote: 14.6%

Customer Analytics
Business Objects
BusinessObjects
Customer Intelligence

% overall vote: 16.1%
% vote, Large Enterprises: 20.0%
% vote, SMEs: 13.3%
Satisfaction Rating: 82%

Runner-up:
IBM
IBM DB2 Information Integrator V8.1
% overall vote: 12.5%

Business Performance Monitoring/Management
Cognos
Cognos Metrics Manager
% overall vote: 16.2%
% vote, Large Enterprises: 22.2%
% vote, SMEs: 11.9%
Satisfaction Rating: 83%

Runner-up:
Business Objects/Crystal
BusinessObjects Performance Manager
% overall vote: 16.2%
Satisfaction rating: 73%

Geographic Information Systems
ESRI
ArcGIS product family
% overall vote: 23.5%
% vote, Large Enterprises: 36.8%
% vote, SMEs: 13.8%
Satisfaction Rating: 83%

Runner-up:
Microsoft
MapPoint 2004, MapPoint Web Service, and MapPoint Location Server
% overall vote: 23.5%

Search & Retrieval
Google
Google Search Appliance
% overall vote: 76.8%
% vote, Large Enterprises: 76.0%
% vote, SMEs: 80.5%
Satisfaction Rating: 79%

Business Process Management or Automation
IBM
WebSphere Business Integration Modeler, IBM Tivoli Monitoring for Transaction Performance, WebSphere Business Integration Monitor
% overall vote: 30.7%
% vote, Large Enterprises: 22.2%
% vote, SMEs: 34.8%
Satisfaction Rating: 76%

Runner-up:
Tibco
TIBCO Staffware Process Suite
% overall vote: 8.0%

Web Analytics
IBM
IBM Tivoli Web Site Analyzer
% overall vote: 21.7%
% vote, Large Enterprises: 6.7%
% vote, SMEs: 27.6%
Satisfaction Rating: 83%

Runner-up:
SAS
SAS Web Analytics
% overall vote: 15.2%

Extract, Transform, and Load
Informatica
PowerCenter
% overall vote: 29.0%
% vote, Large Enterprises: 41.5%
% vote, SMEs: 20.4%
Satisfaction Rating: 81%

Runner-up:
Microsoft
Microsoft SQL Server 2000 Data Transformation Services (DTS)
% overall vote: 21.5%

Ad Hoc Query & Reporting
Microsoft
Microsoft SQL Server 2000 Reporting Services
% overall vote: 22.2%
% vote, Large Enterprises: 13.6%
% vote, SMEs: 28.9%
Satisfaction Rating: 74%

Runner-up:
Business Objects
BusinessObjects WebIntelligence
% overall vote: 20.4%

Application Integration
Microsoft
Visual Studio .Net 2003 and .Net Framework 1.1
% overall vote: 26.5%
% vote, Large Enterprises: 20.5%
% vote, SMEs: 32.1%
Satisfaction Rating: 76%

Runner-up:
Oracle
Oracle Application Server Integration
% overall vote: 13.3%

B-to-B Integration
Microsoft
BizTalk Server 2004
% overall vote: 23.9%
% vote, Large Enterprises: 20.8%
% vote, SMEs: 27.5%
Satisfaction Rating: 81%

Runner-up:
IBM
WebSphere Business Integration Server, WebSphere Business Integration Connect, WebSphere Business Integration Server
% overall vote: 22.4%

Knowledge Management
Microsoft
Microsoft Office SharePoint Portal Server 2003
% overall vote: 25.6%
% vote, Large Enterprises: 21.4%
% vote, SMEs: 29.7%
Satisfaction Rating: 77%

Runner-up:
IBM
IBM Lotus Workplace Messaging
% overall vote: 18.2%

Multidimensional Analysis (OLAP)
Microsoft
Microsoft SQL Server 2000 Analysis Services
% overall vote: 26.0%
% vote, Large Enterprises: 21.6%
% vote, SMEs: 30.3%
Satisfaction Rating: 78%

Runner-up:
Cognos
Cognos PowerPlay 7.3
% overall vote: 22.1%

Business Intelligence Suites Microsoft
Microsoft SQL Server 2000 Reporting Services, SQL Server 2000 Analysis Services, SQL Server Accelerator for Business Intelligence
% overall vote: 24.4%
% vote, Large Enterprises: 20.4%
% vote, SMEs: 25.7%
Satisfaction Rating: 75%

Runner-up:
Cognos
Cognos Enterprise BI Series
% overall vote: 21.3%

Customer Data Integration
Oracle
Oracle Customer Data Management product family
% overall vote: 54.8%
% vote, Large Enterprises: 64.0%
% vote, SMEs: 47.8%
Satisfaction Rating: 73%

DBMS for Data Warehousing
Oracle
Oracle Database 10g
% overall vote: 40.9%
% vote, Large Enterprises: 52.9%
% vote, SMEs: 30.6%
Satisfaction Rating: 80%

Runner-up:
Microsoft
SQL Server 2000
% overall vote: 33.9%

Enterprise Resource Planning
PeopleSoft/J.D. Edwards
PeopleSoft Enterprise, PeopleSoft EnterpriseOne, and PeopleSoft World
% overall vote: 23.9%
% vote, Large Enterprises: 28.6%
% vote, SMEs: 14.3%
Satisfaction Rating: 77%

Runner-up:
SAP
mySAP ERP
% overall vote: 21.1%

Supply Chain Management
SAP
mySAP Supply Chain Management
% overall vote: 25.0%
% vote, Large Enterprises: 35.3%
% vote, SMEs: 19.4%
Satisfaction Rating: 81%

Predictive Modeling & Planning
SAS
SAS/STAT (for predictive modeling) and SAS High-Performance Forecasting (for planning)
% overall vote: 20.4%
% vote, Large Enterprises: 33.3%
% vote, SMEs: 13.3%
Satisfaction Rating: 83%

Runner-up:
SPSS
SPSS Advanced Models
% overall vote: 18.4%

Text Analysis
SAS
SAS Text Miner
% overall vote: 28.9%
% vote, Large Enterprises: 44.0%
% vote, SMEs: 20.4%
Satisfaction Rating: 75%

Runner-up:
Intelliseek
BrandPulse
% overall vote: 18.4%

Data Mining
SAS
SAS Enterprise Miner
% overall vote: 20.0%
% vote, Large Enterprises: 30.4%
% vote, SMEs: 11.5%
Satisfaction Rating: 87%

Runner-up:
IBM
IBM DB2 Intelligent Miner for Data
% overall vote: 18.0%

Customer Relationship Management
Siebel
Siebel Analytics
% overall vote: 19.2%
% vote, Large Enterprises: 28.0%
% vote, SMEs: 14.9%
Satisfaction Rating: 77%

Runner-up:
PeopleSoft/J.D. Edwards
PeopleSoft Enterprise Customer Relationship Management
% overall vote: 16.4%

Data Quality Tools
Trillium Software/Harte-Hanks
Trillium Software System (for cleansing) and Trillium Software Discovery (for profiling)
% overall vote: 21.2%
% vote, Large Enterprises: 23.5%
% vote, SMEs: 20.6%
Satisfaction Rating: 74%

Runner-up:
Firstlogic
Firstlogic Information Quality Suite
% overall votes: 19.2%

Enterprise Information Integration
webMethods
webMethods Enterprise Services Platform
% overall vote: 17.4%
% vote, Large Enterprises: 16.7%
% vote, SMEs: 15.6%
Satisfaction Rating: 77%

Runner-up:
OpenLink Software
OpenLink Virtuoso
% overall vote: 15.2%



Other Results

Favorite Contributing Editor
Ralph Kimball & Margy Ross
Data Warehouse Designer column
Share of overall votes: 26.6%

Customer Satisfaction Star
SAS
87% satisfaction with SAS Enterprise Miner

Most important emerging technology category
23.7% NONE: Improving and maintaining existing technologies is most important right now.
16.7% Business Activity Monitoring (BAM)
14.1% Customer Data Integration (CDI)
12.6% Advanced text analysis/text mining
8.6% Grid computing
8.1% Information Lifecycle Management (ILM)
7.1% Global Data Synchronization (GDS)
4.5% Enterprise Service Bus (ESB)
4.5% Other

1. Large enterprise: For the purposes of this poll, we defined the voters' companies as "large enterprise" when those companies were reported by the voter to have annual revenues of $500 million or more, or (if a consultancy) clients with combined revenues of $500 million or more.

2. SME: For the purposes of this poll, we defined the voters' companies as "SME" (small-medium sized enterprise) when those companies were reported by the voter to have annual revenues of less than $500 million, or (if a consultancy) clients with combined revenues of less than $500 million.

3. Satisfaction rating: We asked voters to score their satisfaction with their vendor selection along 4 dimensions: products, product lifecycle, support, and professional services. Each dimension was scored on a scale of 1-5. Blanks or selections of "not applicable" were thrown out of the average.

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