How To Blend BPM, Social Collaboration - InformationWeek
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Software // Productivity/Collaboration Apps
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4/28/2014
11:06 AM
David F Carr
David F Carr
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How To Blend BPM, Social Collaboration

One example: a renewable energy firm wanted to implement more rigorous process management, but also needed to leave room to improvise.

EDPR's Wild Horse Wind Farm in Ellensburg, Wash.(Source: Wikimedia Commons)
EDPR's Wild Horse Wind Farm in Ellensburg, Wash.
(Source: Wikimedia Commons)

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rjcaballero01
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rjcaballero01,
User Rank: Apprentice
5/6/2014 | 5:07:38 PM
Purposeful Collaboration
I think your comment that "the ultimate goal is to achieve a "purposeful collaboration" environment that makes workers more productive." is spot on. This is a key design principle that we use at SAP to drive enterprise social collaboration: spr.ly/60169fCk .
Li Tan
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Li Tan,
User Rank: Ninja
5/4/2014 | 4:51:05 AM
Re: Structured Social Collaboration?
Thanks a lot for the good information. The social collaboration is not in contradict with BPM. It depends on how you integrate them. For example, social collaboration can be one way to get connected to co-workers easier to get things done. The process documented by BPM should be something that should always be followed.
David F. Carr
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David F. Carr,
User Rank: Author
5/1/2014 | 8:12:33 AM
Re: Structured Social Collaboration?
Thanks for the travel tips!
social-biz.org
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social-biz.org,
User Rank: Apprentice
4/29/2014 | 9:25:30 PM
Re: Structured Social Collaboration?
The best easily accessible example of good Adaptive Case Management is that of the Norwegian Food Safety Agency:

Here you see processes which are adjusted at the time that the case starts, and can be further adjusted as the progress continues.  This is important because, you see, food safety threats never happen the same way twice, and always require significant adaptation to the specific case.

For more examples, I would refer you to a set of books which contain the use cases that have been awarded in the Adaptive Case Management Awards program:

P.S. Enjoy lisbon, I went last year and thoroughly enjoyed it.  Recommend the 'Port Museum'.
GregW565
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GregW565,
User Rank: Apprentice
4/29/2014 | 2:25:04 PM
Re: Structured Social Collaboration?
Here's another OpenSocial-based integrations - this one is between Atlassian Jira and IBM Connections:

 

https://www.youtube.com/watch?v=YdHtj0ymMqY&feature=youtu.be

 

Greg Wallace
David F. Carr
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David F. Carr,
User Rank: Author
4/29/2014 | 12:29:55 PM
Re: Structured Social Collaboration?
What examples would you point to for adaptive case management? Can you share a link to a good example of that approach? Is it something you've used yourself?
MarkTamis01
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MarkTamis01,
User Rank: Apprentice
4/29/2014 | 1:18:03 AM
Re: Structured Social Collaboration?
Instead of looking at it from a product centric point off view, have you looked at Adaptive Case Management as an approach for making processes flexible whilst retaining the ability for accountability, meaurability etc?
GregW668
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GregW668,
User Rank: Apprentice
4/28/2014 | 8:04:25 PM
Re: Structured Social Collaboration?
You can find some good examples on the OpenSocial web site.  For instance, here's one that talks about Wrike's project management integration with Jive and IBM Connections using the OpenSocial gadget standard:

http://opensocial.org/2013/01/wrike-social-project-management/

thanks,

Greg Wallace
David F. Carr
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David F. Carr,
User Rank: Author
4/28/2014 | 12:57:30 PM
Structured Social Collaboration?
Can anyone else add examples of social being combined with BPM or other types of structured processes? Have you seen good practical examples of process management being embedded in the flow of work through social platforms like Jive and Yammer?
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