Software // Social
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Facebook Unfriends In-App Mobile Messaging

Facebook is phasing out the in-app chat feature in its iOS and Android apps and wants users to download a separate app to chat with friends.

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Lorna Garey
Lorna Garey,
User Rank: Author
4/11/2014 | 5:29:15 PM
Re: Bizarre decision by Facebook
OK wait, which one is the talking heads that pop up on my phone? Is that going away?
User Rank: Author
4/11/2014 | 4:12:34 PM
Re: Bizarre decision by Facebook
I haven't seen it yet, but I agree with both of you in that this appears to be an odd backward step, one that totally disregards its acquisition of WhatsApp and users' preferences. Like many, I quite like the existing messaging system, primarily because it is integrated so i can message people as we see each other online, usually at odd hours of the day or night! The mobile vs. desktop approach is strange, too, at a time when all other developers are aligning policies in a move to platform independence. Will be interesting to see how it plays out
Kristin Burnham
Kristin Burnham,
User Rank: Author
4/11/2014 | 2:58:15 PM
Re: Bizarre decision by Facebook
@David, Agreed -- it feels like a step back. Regardless of how smoothly it switches from one app to another, managing two apps degrades user experience.
David F. Carr
David F. Carr,
User Rank: Author
4/11/2014 | 1:28:22 PM
Bizarre decision by Facebook
What's the advantage of a less integrated experience? If I want to check what's going on in Facebook from my phone, I want to be able to participate in either group or 1-1 messages, not switch between multiple apps.
User Rank: Apprentice
4/11/2014 | 11:04:43 AM
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