Software // Social
02:00 PM

Frustrated With Your Content Management Software Vendor? You're Not Alone

A developer from an Australian university shares his top five reasons a certain content management company will go out of business.

A developer from an Australian university recently shared with me his top five reasons a certain content management company will go out of business, proving that people around the world feel the same pain from content management software blunders. And just for the record, many a tech company suffers from one or more of these ailments.

  • The company fails to thoroughly test its new releases, then deletes problem posts from its tech forum.

  • There's not enough interaction between front-line technical staff and engineers.

  • The vendor hasn't properly reviewed its documentation, so it contains suggestions that haven't worked for two major releases.

  • "Upgrading" turns a functional machine into a nonfunctioning lump of silicon that needs to have its operating system reinstalled.

  • The company has "modular" products for which users don't have to include all the pieces, but things are a bit strange if they don't.

The challenge with marketing "modular" is that modules become moving targets, updated in client pitches as frequently as new functionality can be dreamed up by management. Content management vendors should do us all a favor and first make sure they have the architecture in place to support their wild-eyed quest for more market share.

Photography by Getty Images

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
Social is a Business Imperative
Social is a Business Imperative
The use of social media for a host of business purposes is rising. Indeed, social is quickly moving from cutting edge to business basic. Organizations that have so far ignored social - either because they thought it was a passing fad or just didnít have the resources to properly evaluate potential use cases and products - must start giving it serious consideration.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of July 17, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.