Telecom firm asks for $6.4 million, charging that IBM didn't handle application development as promised.
When outsourcing deals go bad, someone usually gets mad. Sprint also wants to get paid, filing a lawsuit charging that IBM didn't deliver the cost savings promised under a five-year, $400 million outsourcing deal involving computer programming. Sprint wants $6.4 million for 119,000 hours of uncompleted development work. Sprint transferred around 1,000 of its IT staff to IBM as part of the original deal, but has since brought back around 400 workers and taken back control of its application development. IBM wouldn't comment on the suit, but the two companies remain on speaking terms. IBM's still doing a lot of work for Sprint under other contracts.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.