Business & Finance
News
11/20/2007
04:13 PM
Connect Directly
RSS
E-Mail
50%
50%

Staples To Offer Customers Seagate Disaster Recovery Services

Under the deal, Staples customers can seek data recovery from any type of digital media, from a notebook or a desktop to portable media player.

Staples on Tuesday said it has signed an agreement that will let customers whose files are locked in a broken electronic device the chance to recover their data thanks to a service by Seagate Recovery.

Seagate Recovery, a company owned by disc-drive maker Seagate Technology, will provide disaster-recovery services through Staples' in-store EasyTech department. Under the deal, Staples customers can seek data recovery from any type of digital media, from a notebook or a desktop to portable media player.

The service will be available in all of Staples' 1,400 office supply stores across the nation. Financial terms were not disclosed.

The best disaster recovery is to have a separate backup system either in the home or through an online service. The Seagate service, however, offers a chance to recover valuable data when there's no other option after coffee is spilled on a notebook, or an Apple iPhone is dropped in water.

With an increasing number of people storing photos, music and video on computers and portable devices, the value of the data often exceeds that of the hardware. "Through our work with Seagate Recovery Services, Staples is able to offer our customers comprehensive data recovery solutions and help them protect their valuable digital assets," Rob DiPietro, director of product services at Staples, said in statement.

Staples will offer through Seagate a free evaluation to determine the cost of recovery. Once approved by the customer, the recovered data will be returned on a USB hard drive under a two-year limited warranty. If no data is recovered, then the customer isn't charged.

Seagate Recovery Services' customers include businesses, as well as consumers. The 20-year-old company provides data recovery services for computer disc drives, RAID arrays, external drives, flash media, tape and optical media, including CDs and DVDs.

Potential data loss can be caused by device failure and fire or water damage, as well as human error. In most cases, data can be recovered through software technologies and/or physical reconstruction of the device.

Comment  | 
Print  | 
More Insights
The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - August 27, 2014
Who wins in cloud price wars? Short answer: not IT. Enterprises don't want bare-bones IaaS. Providers must focus on support, not undercutting rivals.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Howard Marks talks about steps to take in choosing the right cloud storage solutions for your IT problems
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.