Techies.com helps IT professionals search for jobs in 10U.S. cities; it plans to be in 48 cities by next year. Thesite's reach will expand next week when it unveils a two-year agreement with America Online Inc.'s Digital City toshare content and resources. Job listings on Techies.com'scareer communities will be integrated into correspondingDigital City sites in Austin, Texas; Boston; Chicago;Dallas; Denver; Minneapolis; Phoenix; Portland, Ore.; St.Paul, Minn.; and Seattle. By year's end, Techies.com willintegrate sites for another 13 cities with Digital City.
Techies.com offers career-planning tools such as trainingschedules, articles, and reference materials; a job-searchengine; online career fairs; and virtual tours of companieslooking to fill positions. In June, the site will addevents, seminars, and career "tips and tricks" areas.Techies.com will host chat rooms for each city this summerso IT professionals can discuss real-world technologyissues. The site also plans to include recommendedtechnology books and to partner with technology book andother resource sites.
BP seeking Regional Desktop Coordinator in Houston, TX
Agilent Technologies seeking Marketing Manager in Melbourne, AU
Advancement Project seeking Junior Web Developer in Los Angeles, CA
Johns Hopkins Univ Carey Business School seeking Asst Dean for IS in Baltimore, MD
City of Westland seeking MIS Director in Westland, MI
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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