Brio One supports both traditional client-server infrastructures and Web environments. It includes a variety of components, all integrated so users can leverage them against one another. For example, information generated by Brio.Enterprise, a suite of tools for query, analysis, and online analytical processing, can be published and maintained in Brio.Portal, an enterprise portal system.
Also included in Brio One is Brio.Report, a suite of enterprise reporting software from Sqribe that comprises tools to help build and view the reports, integration software to add features to the reports, and the server software for extracting, transforming, and distributing data. Brio.Enterprise includes a variety of client software, a broadcast server to control data distribution, and an application server that enables querying over the Web. Brio also unveiled a new version of Brio.Portal, which had previously been Sqribe's ReportMart. Brio.Portal 6.0, expected to ship in the fourth quarter, will include features to help end users build a personal headlines page of enterprise reports, news feeds, links to Word documents, spreadsheets, and Web sites. The new version will also let users schedule when they'd like to see reports. Pricing will starts at about $15,000.
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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