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Siebel And I2 To Integrate Products
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The companies will link Siebel's customer-management applications with i2's personalization and supply-chain optimization tools. With the integrated offering, customer data that is captured in Siebel eBusiness Applications via call centers, through resellers, in the field, or over the Web can be leveraged through i2's personalization and fulfillment features.
I2 says it will also integrate its suite of Service Assets Management software with Siebel Field Service products to create an end-to-end offering for the field-service market. The integrated products are scheduled to be released in late June and will be promoted through joint sales and marketing. "Siebel has the ability to integrate customer touch points into the overall E-business structure," which is a feature that i2 customers were looking for, says David Byrd, i2's director of business development for customer relations.
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