The alliances lets Maxager target suppliers doing business on the e-Steel, MaterialNet, and SupplierMarket.com exchanges; Maxager says it's seeking similar deals with other industrial marketplaces. The company says its Maxager software, which enables detailed profitability analysis at the product level, is a natural for the dynamic pricing that takes place in Net auctions. Such analysis can help suppliers determine when to stop bidding in an online request-for-quote event or figure out which RFQs are likely to result in a profitable sale.
"These online exchanges really are for the buyers," says Zack Lynch, Maxager VP of marketing. "There's a tremendous amount of downward pricing pressure. Suppliers need a competitive weapon for playing in these marketplaces." Maxager has 10 customers in the United States and Japan, all large industrial suppliers that sell components to other manufacturers. They include Goodyear, Motorola, Seiko Epson, and Wheeling-Pittsburgh Steel. Maxager is betting that the expansion of online industrial bidding on sites such as the Big Three automakers' forthcoming megamarketplace will spur demand for its software. "Real-time profitability analysis used to be a hard sell; many CEOs and CFOs didn't see the need," Lynch says. "But now the question is an E-business profit strategy. They know they need to think about that." The Maxager software runs on Windows NT and requires the Oracle 7.3.2 database or higher. Most installations cost approximately $1 million and are installed in four weeks.
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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