A Pasadena, Calif., startup figures the country's Internet designation, .tv, is worth a lot of money. DotTV, funded by incubator Idealab, last week agreed to pay Tuvalu $50 million for the right to auction .tv domains for the next 10 years. Tuvalu had sold use of its domain name for a couple years. Among the domains in play on DotTV's site at press time: Kiss.tv (it's yours if you can top $7,000), Snowboarder.tv, and Sexmovies.tv. But don't think Tuvalu sells itself cheap. It just sells itself. The Australian government recently donated long-distance service to Tuvalu, but few islanders have a phone. So they put the excess bandwidth out for bid, and the phone-sex industry stepped in. You can buy a Tuvalu ambassadorship, too. An Italian man paid $22,000 to be Tuvalu's ambassador to the Vatican.
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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