The lack of decent Java support on the Macintosh was something acknowledged by both Sun chairman and CEO Scott McNealy and Apple CEO Steve Jobs, who joined McNealy on stage to reveal that the two companies are working together to address the oversight. The two joked about the lack of cooperation, even though they are literally across the street from each other in Cupertino, Calif.
"To be honest, some of you have not been thrilled with Java on the Macintosh," Jobs told the overflowing crowd at the keynote. "That's because we haven't worked with Sun before." "Well, that's your fault," McNealy quipped. Jobs responded that Sun was too busy putting Java "in light bulbs" to bother with the Mac. "We are working to make the Macintosh the best Java-delivery vehicle on the planet," Jobs said. To that end, he said, Mac OS X, due in January, will come with Java 2 Standard Edition, featuring a Mac-optimized port of the HotSpot virtual machine as well as an optimized version of the "Swing" components for Mac OS X's new Aqua interface. In a demo on Mac OS X Preview 4, released to developers in May, Apple demonstrated Java application support as well as integration between Java applications and its QuickTime multimedia playback technology.
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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