During the analysts' briefing, which the company opened to all via a Webcast, Intel executive VP Paul Otellini said he expects Pentium IV to surpass Pentium III in sales a year earlier than the initial target of 2002.
Observers say it's crucial that Intel pour on the coals. "Pentium III is stretched as far as it can go. Meanwhile, [Advanced Micro Devices] is already producing an architecture that could potentially achieve speeds of 2 GHz," Humberto Andrade, a Technology Business Research analyst, says, referring to the Athlon Thunderbird. Intel's fastest processors usually start showing up in business desktops about six months after they appear en masse in consumer PCs. Intel's fastest chip is its 1-GHz Pentium III. Pentium IV is expected to debut at speeds in excess of 1.4 GHz. Pentium IV is designed to work with high-speed Rambus--or RDRAM--memory, which promises to improve performance over standard SDRAM. However, a number of PC makers have balked at RDRAM's relatively high price. They fear it will hurt system sales. Bowing to the pressure, Intel has said it will at least consider offering a less-expensive form of high-speed memory, known as Double Data Rate, as an alternative. Earlier this week, the issue resurfaced when InformationWeek's sister publication Electronic Buyer's News reported that Intel would drop Rambus memory from its product line altogether by the middle of next year, with the exception of chips destined for high-end workstations and PCs priced at more than $2,000. The news sent the stock of RDRAM-maker Rambus Inc. tumbling more than 30% Tuesday. But reinforcing remarks make by Intel execs Wednesday, a company spokesman said Thursday that Rambus-compatible chipsets "will be the primary chipset for Pentium IV, at least through 2001." Also at Wednesday's briefing, Otellini said Intel will introduce a 900-MHz Pentium III Xeon server chip in the first quarter of next year.
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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