In its advisory, the National Infrastructure Protection Center cites three holes in Microsoft Windows NT that are increasingly used by intruders to gain unauthorized access to computer systems and download proprietary information. The center is urging systems administrators to apply patches that will close the holes.
The center has also warned against new holiday-oriented viruses, such as "Navidad," a Spanish-language E-mail worm, and "Music," an E-mail attachment that displays a picture of Santa Claus and plays several seconds of "We Wish You a Merry Christmas" while it sends itself to all the recipients in the infected user's address book. The center was established in 1998 as a joint effort between the FBI, various federal and state government agencies, and the private sector. Its mission, according to its Web site, is to "serve as the U.S. government's focal point for threat assessment, warning, investigation, and response for threats or attacks against our critical infrastructures."
BP seeking Regional Desktop Coordinator in Houston, TX
Agilent Technologies seeking Marketing Manager in Melbourne, AU
Advancement Project seeking Junior Web Developer in Los Angeles, CA
Johns Hopkins Univ Carey Business School seeking Asst Dean for IS in Baltimore, MD
City of Westland seeking MIS Director in Westland, MI
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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