SupplySolution and Covisint also say they will jointly develop supply-chain execution applications that may include real-time ordering, planning, and logistics software. Under the agreement, SupplySolution's i-Supply Service, i-GetIt, and Global Infrastructure products will be used to create an integration infrastructure, or hub, that will let suppliers and automakers use their existing supply-chain management, customer-relationship management, and enterprise resource planning applications to do real-time business with one another via Covisint.
Chris Steele, Covisint's supply-chain lead, says the selection of SupplySolution's software is the first of many steps to implement Covisint's best-of-breed supply-chain strategy, which will support many software products used by automakers and suppliers to manage inventory and supply chains. SupplySolution president and CEO Chris Moritz says his company's offerings pull information from any system, including legacy systems, over the Internet and translates it into the format understood by any other Internet-enabled business system. The system also lets suppliers who can't afford an expensive business-to-business infrastructure do real-time business using only a browser. "We have built products that allow any-to-any transactions without someone saying you have to buy all this hardware and software before you get any return," he says. Steele says SupplySolution's offerings provide measurable reduction in inventory and associated costs within 90 days. SupplySolution's offerings will be available immediately to all Covisint customers on a subscription basis. Pricing was not disclosed. Current SupplySolution customers involved in the auto industry will be able to join Covisint either immediately or at their contract anniversary dates.
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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