For SmartRight to be effective, it would have to be adopted by makers of high-definition TVs, set-top boxes, digital video recorders, and PCs. Thomson makes high-definition televisions, set-top boxes, and satellite television hardware, but it would need the cooperation of computer makers and legislators, who would have to mandate the inclusion of the technology in future hardware. Dave Arland, director of government affairs for Thomson, says he expects significant resistance from computer makers, which have historically opposed the embedding of copy-control technologies in their products.
Analysts are applauding the move as a needed step toward providing the security Hollywood desires, but they're skeptical that consumers will embrace devices that require use of smart cards. Moreover, they say, movie studios and broadcasters may not respond to a viable security system if consumer adoption of HDTV remains sluggish. "Hollywood has to see value in the channel," Webnoize analyst Lee Black says. "Right now there's no value." Arland admits that the SmartRight technology is "not a panacea" for securely distributing digital video, but he scoffs at the notion that consumers won't buy devices dependent on smart cards. Arland points out that Thomson has sold 10 million DirecTV satellite receivers equipped with smart cards during the past seven years. He says SmartRight simply represents an effort to encourage Hollywood to develop digital content. "It's one way to keep the digital genie in the bottle."
BP seeking Regional Desktop Coordinator in Houston, TX
Agilent Technologies seeking Marketing Manager in Melbourne, AU
Advancement Project seeking Junior Web Developer in Los Angeles, CA
Johns Hopkins Univ Carey Business School seeking Asst Dean for IS in Baltimore, MD
City of Westland seeking MIS Director in Westland, MI
For more great jobs, career-related news, features and services, please visit our Career Center.
Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

NOTE: Offer valid for U.S., U.S. possessions, & Canada only