Intel has released its 1.8-GHz Pentium 4 processor, a smidge faster than the 1.7-GHz chip it supercedes. It also introduced a Pentium 4 at 1.6 GHz. But the next major breakthrough for Intel comes when Pentium 4 hits 2 GHz. Meanwhile, Advanced Micro Devices Inc. says it will reach that mark next year with its 64-bit Clawhammer chip. Currently, AMD's fastest chip is the 1.4-GHz Athlon processor.
Andrade says the speed glut, along with the general slump in IT spending, is one reason the PC market this year is expected to suffer its first ever year-over-year sales decline. Chipmakers and their customers who build PCs aren't likely to get much of a boost when Microsoft releases its Windows XP operating system later this year, which Microsoft says should perform just fine on a PC running at 300 MHz. Still, Intel officials are optimistic that next-generation applications like real-time voice and video streaming will boost demand for high-end systems. "We think the PC will continue to be the center or the digital world, and even the fastest systems are hitting a price point that's palatable for most IT managers," says Intel spokesman George Alfs. Perhaps--but it may get worse before it gets better. According to market watcher International Data Corp., computer makers will ship 6.3% fewer units in the United States this year than last year. The consumer market will take the biggest hit, with sales falling 17.3%, while corporate sales will remain virtually flat.
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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