InformationWeek
Defining The Business Value Of Technology
E-mail this page
Print this page
Wireless Devices Shed Light On Blackouts
InformationWeek
The state, with help from Deloitte Consulting, is offering free wireless alerts to interested parties when a blackout is ordered because of high electricity demand, so they can curtail their power consumption.
Devices such as Web-enabled cell phones, pagers, and PDAs will keep people in the know. "People just want to do their part, and when we hit a Stage 2 or Stage 3 alert, every watt counts," says Arun Baheti, California's director of E-government. Residents can sign up for the service at my.ca.gov.
Subscribe to RSS
BP seeking Regional Desktop Coordinator in Houston, TX
Agilent Technologies seeking Marketing Manager in Melbourne, AU
Advancement Project seeking Junior Web Developer in Los Angeles, CA
Johns Hopkins Univ Carey Business School seeking Asst Dean for IS in Baltimore, MD
City of Westland seeking MIS Director in Westland, MI
For more great jobs, career-related news, features and services, please visit our Career Center.
Featured News White Paper
Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.
Subscription Info
Apply for a free 52-week subscription to InformationWeek (a $199 value)
NOTE: Offer valid for U.S., U.S. possessions, & Canada only
