Palm also says it's buying the engineering staff and technology of Be--a software company founded by former Apple Computer exec Jean-Louis Gassee in 1990--for $11 million in stock. Be has been through several incarnations, most notably as the developer of an alternative PC operating system, BeOS, and as a supplier of software for TV-top boxes. But Palm wants Be's BeIA software for handheld computers, which provides instant-on capabilities and TCP/IP software. Be, which claims Intel as its largest investor, plans to liquidate its assets after the transaction closes. Palm says Gassee will stay on temporarily as an advisor.
BP seeking Regional Desktop Coordinator in Houston, TX
Agilent Technologies seeking Marketing Manager in Melbourne, AU
Advancement Project seeking Junior Web Developer in Los Angeles, CA
Johns Hopkins Univ Carey Business School seeking Asst Dean for IS in Baltimore, MD
City of Westland seeking MIS Director in Westland, MI
For more great jobs, career-related news, features and services, please visit our Career Center.
Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

NOTE: Offer valid for U.S., U.S. possessions, & Canada only