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Keep Tabs On Microsoft Exchange


IntelliReach debuts E-mail monitor to ease administration chores.

By Tony Kontzer
InformationWeek
May 13, 2002 12:00 AM (From the May 13, 2002 issue)

E-mail administrators are under increasing pressure to ensure that messages flow smoothly around the clock, so the ability to identify problems and respond to them quickly is critical. IntelliReach Corp. last week introduced a monitoring and reporting tool it says will make that task easier for administrators managing systems built around Microsoft's Exchange E-mail servers.

ExRay for Exchange consists of two components: a monitoring application that can run from a single desktop PC and a Web-based app that's used to manage the monitoring activity and generate reports. ExRay automatically notifies administrators of disruptions to E-mail flow via cell phone, pager, or E-mail alerts. It can monitor any size of Exchange user base, prevent outages by identifying them before they reach users, and report on recent performance trends to help with future planning.

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The most intriguing feature of ExRay is its ability to generate service-level agreement reports, alerting business managers when a company's E-mail system fails to meet standards that the IT staff has promised, says Michael Osterman, president of Osterman Research.

Ease of use is another key advantage, says Karon Miller, E-mail administrator for Blackwell Sanders Peper Martin LLP, an 800-person law firm in Kansas City, Mo. The firm migrated from Novell's GroupWise to Exchange 2000 a year ago, and Miller soon began looking for a monitoring tool. She initially tried Microsoft's embedded Link Mon-itoring utility but found it hard to use. Miller found out about ExRay and became a beta tester in March, and so far she's sold. "You install it on a dedicated PC, and it does everything Microsoft's tool does," but with greater ease, she says.

IntelliReach won't discuss the specifics of ExRay's CPU-based pricing, but CEO Greg Arnette says a small deployment can cost as little as $2,000; a large deployment can reach $100,000.


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