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Microsoft CRM Due Soon


Software aimed at small and midsize companies could be to customers within a week.

By David M. Ewalt
InformationWeek
January 22, 2003 12:00 AM

Microsoft has shipped the first version of its customer-relationship management suite to manufacturing. The software, which was due to ship before the end of last year, could be in the hands of customers within a week, a spokesman says.

Microsoft CRM, which is aimed at small and midsize businesses, is designed to integrate tightly with popular applications such as Microsoft Office and Outlook.

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The software will be available in two versions: Standard, priced at $395 per user, plus $995 for services and sales servers; and the Professional Suite Edition, priced at $1,295 per user, plus $1,990 for service and sales servers. The Professional edition enables more complex features, including workflow rules, customization, and back-office integration with ERP systems. Both versions require Microsoft Windows 2000 Server.


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