Secrets To Unified Communications & Collaboration Success - InformationWeek
IoT
IoT
IT Leadership // Enterprise Agility

Secrets To Unified Communications & Collaboration Success

These seven usage profiles will help you trace the communications activities of workers and uncover bottlenecks and inefficiencies.
3 of 4

3 of 4
Comment  | 
Print  | 
Comments
Newest First  |  Oldest First  |  Threaded View
artr
50%
50%
artr,
User Rank: Strategist
10/13/2014 | 3:15:13 PM
UC Use Cases Must Accommodate External End Users Too
Marty,

Absolutely right on as to different end user "use cases." However, UC&C is not just about internal employees that need to communicate and exchange information, but also external users like business partners, as well as customers. As they all increasingly exploit multimodal mobile smartphones and tablets, they will all need the flexibility of UC-enabled contacts, both as contact iniators and as recipients.. 

So, as you have often emphasized, the starting point will be the business process, followed by identifying the different types of end users involved with each process and their UC needs. Obviously, an end user may be involved with a variety of business processes and, with BYOD, will need to be accommodated by each business process for their device choice accordingly.

In addition to person-to-person communication flexibility, we also need to include the role of CEBP notifications from automated business process applications, particularly to mobile end users who are now more accessible for such contacts.

 

 
Christopher May
50%
50%
Christopher May,
User Rank: Apprentice
10/11/2014 | 7:11:59 PM
A Secret Indeed
Great article Marty. This secret really is the core of an effective UC design. So often we see a pure focus on the UC application technology and the effectiveness, or not, of that application in improving business productivity. But of course you have hit the nail on the head with this "secret", that in fact you should first look at user (and device) profiles in your organisation and see what each profile needs for their work to be as productive as possible. It's so obvious, isn't it? Yet you rightly position this as a secret, since so few companies actually do this. They buy the latest technology, because of the technology, rather than focusing on what their various user profiles need. Productivity is optimised when companies effectively profile their organisations and then select and activate the UC tools for those employees. What you could have added, of course, is that no UC vendor today provides this capability to custom design a set of use profiles for an industry, or individual company. Fortunately there are 3rd party, specialist, UC service management vendors who do provide this capability. But, you need to ensure that they don't only deliver a fixed set of profiles (one flavour fits all). The real secret is to find the UC service management system that allows for complete customisation of user profiles and then also allows for customisation of the workflow and service activation required to fully automate the settings and features of the various devices and UC applications.
Li Tan
50%
50%
Li Tan,
User Rank: Ninja
8/2/2014 | 6:21:34 AM
Use case and usibility
I think the key point for UC and collaboration success is the correct identification of use case and the usability of the tool itself. Nowadays it's not difficult to develop feature-rich applications with reliability, etc. But identifying the correct use case is always the most difficult part. After identifying use case, developing software with good usibility is another story - the ideal tool would be something the end user cannot tell exactly how they launched it but it helps your daily work everywhere.
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Annual IT Salary Report 
Base pay for IT professionals has remained flat this year with a median annual salary of $88,000 for staff and $112,000 for management. However, 58% of staff and 62% of managers who responded to our survey say they're satisfied with their compensation. Download this report to find out which positions earn the highest compensation.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll