Strategic CIO // IT Strategy
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5/30/2014
10:25 AM
David Wagner
David Wagner
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Pizza & Leadership: 4 Lessons

If you want to be a good leader, treat your team members in a way that makes them want to buy you a pizza. Allow us to explain.

If you're reading this during lunch, you might find it useful for two reasons: You might get free pizza out of it, and you could learn to improve your leadership skills.

A Stanford research team recently examined social media sites, particularly the Reddit community Random Acts of Pizza, to determine successful strategies for inspiring altruistic behavior in online communities. What does this research have to do with leadership? Leaders in every line of work need to inspire altruistic behavior at times in order to inspire their teams.

According to Harvard Business Review, organizations with a higher level of employee enthusiasm report 22% higher productivity than their less-involved counterparts. Such companies also can be more innovative, more collaborative, and more successful than those that have low employee-morale scores.

[IT admins aren't happy with their jobs. Read IT Pros Stressed Out, Looking To Jump Ship.]

Think of it like this: You might have the power to order your team to burn the midnight oil to finish a project, but you know that the project will be more successful if your team is happily participating. Where does the pizza fit in? It doesn't hurt to order some for your team the next time you work late, but it's more than that.

The Random Acts of Pizza community on Reddit is devoted to giving pizza to people in need. People who are struggling, financially or otherwise, tell the community why they need help and hope that a kind community member will send them pizza based on their pitch. The pizza requesters on the site range from students seeking a midnight snack to the long-term unemployed fighting to make ends meet.

The Stanford team examined the posts from various perspectives, including politeness, length of post, wording, gratitude, and time of post, to see which communication strategies worked best. What they found out serves as a primer for more than how to nab free pizza. It's a guide for IT leaders who want to boost morale by appealing to their workers' sense of altruism.

Try incorporating these four lessons next time you need your team to go the extra mile:

1. Show evidence of need.
Successful pizza requests usually explain the need in detail (lost jobs, hungry kids, unexpected bills), according to the Stanford study. The longer the request, the more likely it was to be fulfilled. It also helped to add pictures, especially if they were of hungry kids or of cars needing to be fixed.

This shouldn't be surprising, and yet it's easy for leaders to hide behind seemingly arbitrary concepts, such as deadlines, rather than explain

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David has been writing on business and technology for over 10 years and was most recently Managing Editor at Enterpriseefficiency.com. Before that he was an Assistant Editor at MIT Sloan Management Review, where he covered a wide range of business topics including IT, ... View Full Bio
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David F. Carr
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David F. Carr,
User Rank: Author
5/30/2014 | 10:58:56 AM
Nice comparison, but ...
I like the way you translate the findings of the study into those a project manager or other leader applies. Just as long as you don't forget one important principle: when projects run late, it should be the boss (or the company) that buys the pizza.

Yes, I know I'm missing the point of your essay. I just wanted to get that on the record.
RobPreston
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RobPreston,
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5/30/2014 | 12:17:56 PM
Re: Nice comparison, but ...
My quibble is with "Be One Of The Gang." Yes, leaders must build a rapport with their people. They musn't lead from on-high. But leaders must make tough, sometimes unpopular decisions, so the "be one of the gang" metaphor goes only so far. They need to command respect and project authority.
jagibbons
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jagibbons,
User Rank: Ninja
5/30/2014 | 12:30:59 PM
Re: Nice comparison, but ...
Agreed, RobPreston. The higher up in the organization that leader is, the more she/he has to evaluate tough decisions from a holistic organizational perspective rather than based upon their direct workgroup. Sometimes what appears best for my people in the short run ends up hurting the organization (and then my people as it trickles down) over the long run.
cafzali
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cafzali,
User Rank: Moderator
5/30/2014 | 1:11:42 PM
"thank you"
One of the interesting things I've noticed -- especially in contrasting the experience at large organizations versus small -- is how much more common it is in larger organizations to get a "thank you" occasionally in the course of your work and how much that does for morale.

Sure, people prize salary/rate, benefits if they're getting them and other tangible things chiefly because those help keep a roof over your head. But once you're there, one of the things that can keep you going the most costs the company nothing -- it's a simple "thank you" and comes primarily from picking people for management-level positions that aren't only successful in handling the tactical aspects of their job, but are also people you actually like working for.
Charlie Babcock
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Charlie Babcock,
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5/30/2014 | 4:08:08 PM
Pizza and leadership: the unmentioned rule
I think it was PayPal that told me that it doesn't want any development teams larger than those which can be fed by two pizzas. I kept waiting for that rule of thumb to come up in the discussion of pizza and leadership. Effective teams are committed, enthusatic and enjoy short lines of communications -- because they are small.
David Wagner
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David Wagner,
User Rank: Strategist
5/30/2014 | 5:06:15 PM
Re: Nice comparison, but ...
@David- Agreed. I actually think companies should always buy the pizza. 

But I heard a very interesting counter argument recently. At the GDC, there was a presentation about mental disorders and the IT profession. Accoridng to the talk, 1 in 4 Americans suffers from disorders including anxiety and depression. The number is definitely 1 in 3 and some estimates have it as much as 1 in 2 in IT. The presenters argument is that the Silicon Valley style of offering free food, in-office gyms, dry cleaning, etc creates the sense that you are never allowed to leave because you don't need to. 

His argument waqs that if you don't offer the food, the gym, and the other perks and instead offer vouchers to local gyms or to buy lunch out, it encourages them to leave which is healthier.

So, while I support the company ordering the pizza, I think they should not have it delivered. 
David Wagner
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David Wagner,
User Rank: Strategist
5/30/2014 | 5:09:00 PM
Re: Nice comparison, but ...
@Rob- I think we agree. I tried to stress the notion of being relatable without necessary always relating. Think of it like a politician. Every politican has moments where they wear the power suit and talk policy, but they also make sure they have a photo op where they are in work clothes chopping wood on a ranch or having a beer in a local tavern.

You project your authority, but when it is time to ask for something (like a vote or for staying late) it is time to put on the "I'm one of you" face. 
David Wagner
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David Wagner,
User Rank: Strategist
5/30/2014 | 5:13:12 PM
Re: Nice comparison, but ...
@jagibbons- There is no reason, in my mind, that this is an either/or proposition. If you make a tough decision that puts one group at risk or forces them to do something they don't like, then it is real leadership to go in and help them dust themselves off.

A real leader shares what they can about the decision using the same concepts I listed to build engagement and a sense of altruism from the team, but still makes the tought choices. 
David Wagner
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David Wagner,
User Rank: Strategist
5/30/2014 | 5:15:30 PM
Re: "thank you"
@cafzali- I think you really hit the nail on the head. Gratitude is free. And it goes really far. The fact that managers don't get this is really sad to me. Thank you should be at the center of every culture because no matter what else your culture is, it fits in. 

I personally think we get so caught up in how busy we are we often forget to be polite.
David Wagner
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David Wagner,
User Rank: Strategist
5/30/2014 | 5:17:25 PM
Re: Pizza and leadership: the unmentioned rule
@Charlie- Wow, that's really interesting. I've known some developers who can really pack away the pizza though. That might mean teams of one. :)

Seriously though, I really like the strategy because it implies at the heart of it that a team is going to need to meet over pizza and long hours at some point and they need to know how to keep that team together. 
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