Strategic CIO // IT Strategy
Commentary
6/5/2014
03:20 PM
Susan Nunziata
Susan Nunziata
Commentary

The CIO's 2 New BFFs

Now that business is digital at its core, it's time to buddy up with the CDO and CMO.

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SaneIT
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SaneIT,
User Rank: Ninja
6/19/2014 | 8:11:22 AM
Re: CDO turf
I wonder how many executives fight their way to the top only to find out that they don't have much of a support structure around them once they get there.  I have to believe that most would prefer to have a solid team around them that they can trust and that not all of them reach the top without some help. I'm big on having a strong team around me and giving credit where it is due so if I ever get that CIO title I shouldn't have to deal with much fighting due to ego issues.
Susan_Nunziata
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Susan_Nunziata,
User Rank: Strategist
6/17/2014 | 4:56:26 PM
Re: CDO turf
@SaneIT: power trips and turf wars are probably the two most damaging things I've encountered, they can pretty well undermine any effort in an organization, particularly if the people engaging in them are high enough up the corporate ladder.
Susan_Nunziata
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Susan_Nunziata,
User Rank: Strategist
6/17/2014 | 4:54:36 PM
Re: CDO turf
@WaqasAtlaf: So perhaps organizations really need a Chief Coordinating Officer. It seems that it's most often in the executiion of projects that things fall apart, good project management is hard to find in any field. why do you think it is that so many organizations struggle so much with execution and implementation?
Susan_Nunziata
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Susan_Nunziata,
User Rank: Strategist
6/17/2014 | 4:51:42 PM
Re: CDO turf
@larryloeb: Truly, I thought you were kidding. I did not see that about PF Chang's moving to the old-school carbon paper credit card processors. They're certainly harder to hack, that's for sure. 

Another option, of course, is for everyone to start paying cash again...

Ya, I get it about the CDO title, seems like companies are a little too eager to call people Chief-This and Chief-That these days, which certainly seems to weaken the power that should be implied by the position. Certainly CIOs have a hard enough time getting their ideas through to the rest of the corporate leadership, so I can appreciate your skepticism that a CDO would have any better luck at it. 
zerox203
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zerox203,
User Rank: Ninja
6/16/2014 | 11:54:08 AM
Re: The CIO's 2 New BFFs
I see where a lot of you guys are coming from when doubting the need for a CDO position at most companies (and believe me, I'm the first one to jump aboard any kind of anti-buzzword bandwagon at any opportunity). However, I think we're leaving a key point out of that discussion here, and it's exactly what Susan was trying to focus on in the article. "Technology" is no longer a subsection or a feature of most businesses - it's everywhere, and it touches every part of the business. At a certain point isn't saying the CIO should manage all that technology, all the time kind of like saying the CFO should micromanage every department's budget (which, maybe some CFOs do, but that's a talk for another time)? Do you really want all that extra work and does it really fit in the job description you signed up for when you joined?

As for the over-abundance of C-level positions, it definitely is a noticable trend, and we're right to stop and wonder if it's really the right way to go. I think there is a reason, for it, though. We talk a lot these days about the importance of 'nimbleness' or 'agility'. Startups can move so quickly because nobody there has to answer to anyone - everyone is in charge of what they're doing. There's something to be said for that agility at big companies. If you want to hire a 'digital' officer to manage your customer-facing technology projects (that is, to solve a problem you have now), does it really make sense to appoint him under the CIO? There's logic in the idea that if you want to see results, you need to appoint someone who's autonomous - and who's more autonomous than a chief?




SaneIT
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SaneIT,
User Rank: Ninja
6/16/2014 | 8:37:09 AM
Re: CDO turf
Your situation sounds very familiar and I would be in the same position if our executives didn't agree on so many issues.  There are times when I am stuck in the middle of differing opinions but it is often an issue of how to tackle a problem not so much a fight about where my efforts should be focused.  I also have moments of "when did he ask you to do that" which are uncomfortable but those are short lived and less stressful than full on power trips over who should be directing my department.

 
Angelfuego
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Angelfuego,
User Rank: Moderator
6/15/2014 | 8:14:36 PM
Re: CDO turf
@Waqas, I agree. The role of the coordinator is a the catalyst of the whole operation. To be an effective coordinator requires some skill.
WaqasAltaf
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WaqasAltaf,
User Rank: Ninja
6/15/2014 | 6:29:49 AM
Re: CDO turf
Susan, agreed. The role of coordinator is very important. How to implement things without least affecting the routine operations is an art.
WaqasAltaf
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WaqasAltaf,
User Rank: Ninja
6/15/2014 | 6:18:05 AM
Referees doing the convincing part
References often help in convincing organizations in adopting particular technology options. Executives feel more comfortable if they hear from other non-IT peers who have used such options. Bridging this mind-gap can be best done by the developers of technology if they refer their clients to existing users.
Angelfuego
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Angelfuego,
User Rank: Moderator
6/14/2014 | 10:20:25 AM
Re: CDO turf
@Larryloeb, Your comment brought me back to feeling nostalgic too. It reminded me of when my teacher used to use carbon copies for our "dittos." I am surprised PFChang's are operating so old school with the credit card imprinter slips. I actually forgot all about those slips until reading your comment.
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