UC Collaboration Technology Reports

Beyond Dial Tone: 6 Steps to Wring ROI Out of UC
Unified communications and collaboration represents a significant investment in money and IT resources. It's critical to determine whether your company will benefit from unified communications. Not every organization will. The key is to tackle complexity head on and ensure all stakeholders are fully engaged from the beginning. Our report provides in-depth detail on building an ROI picture for a UC deployment.

Desktop Videoconferencing: Ready for Its Closeup
The advent of Scalable Video Coding (SVC), which enables the use of the Internet for high-quality desktop videoconferencing, means enterprises can deploy videoconferencing to a majority of workers. Companies that value face-to-face communications can make it happen without breaking the bank. The report also includes exclusive research on IT’s adoption plans for videoconferencing.

2012 State of Unified Communications
The good news: The percentage of users who've deployed and are using UC jumped six points, to 36%, since our 2010 survey, and the number of "fence sitters" is down, too. The not-so-good news: For 65%of those who have deployed or plan to do so, UC currently reaches 50% or less of the employee base. What's the holdup?

Best Practices: Reliable Unified Communications
If your UC infrastructure is erratic or the communications quality poor, you're sunk, because end users today don't have the patience to give IT three or four chances to get it right. And that just adds up to wasted money. In this InformationWeek Best Practices report, we describe strategies to ensure quality communications between end users, whether they're on the LAN, WAN or a mobile device.

Into the Fold: Mobile Unified Communications Within Reach
IT’s been pushing UC and mobility initiatives on separate tracks. But if either technology is to realize its full potential, CIOs must make integration a priority. In this Strategy Session report, we discuss ways to bring smartphones and tablets into your overall unified communications plan.