Telecommunications equipment company Tellabs Inc. has outsourced its spare-parts management in North America to DHL and software companies MCA Solutions and Click Commerce, in an effort to speed up customer deliveries. The contract could reduce delivery times for spare parts from days to hours, Tellabs says.
Through its network of warehouses, inventory-control measures, and transport services, DHL gives Tellabs a method to deliver spare parts in hours instead of days. Click Commerce software enabled Tellabs to automate and monitor returns by integrating with the company's business software to reduce manual returns. And MCA will manage Tellabs' parts planning and optimization with its Service Planning and Optimization software suite. According to the companies, MCA's package integrates with Tellabs business software and DHL's fulfillment system.
5 Top Federal Initiatives For 2015As InformationWeek Government readers were busy firming up their fiscal year 2015 budgets, we asked them to rate more than 30 IT initiatives in terms of importance and current leadership focus. No surprise, among more than 30 options, security is No. 1. After that, things get less predictable.