Telecommunications equipment company Tellabs Inc. has outsourced its spare-parts management in North America to DHL and software companies MCA Solutions and Click Commerce, in an effort to speed up customer deliveries. The contract could reduce delivery times for spare parts from days to hours, Tellabs says.
Through its network of warehouses, inventory-control measures, and transport services, DHL gives Tellabs a method to deliver spare parts in hours instead of days. Click Commerce software enabled Tellabs to automate and monitor returns by integrating with the company's business software to reduce manual returns. And MCA will manage Tellabs' parts planning and optimization with its Service Planning and Optimization software suite. According to the companies, MCA's package integrates with Tellabs business software and DHL's fulfillment system.
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.