A social networking site can be a very powerful community building engine, allowing employees, partners and even customers to stay better connected to an organization in ways we've never seen before. But this article at Social Media Insider paints a picture of what can happen when that same community uses the social network to turn on the organizer and poke fun at their efforts. The social network they refer to (though it's more of a social suggestion box) is called "My Starbucks Idea" and is a new effort by Starbucks to tap the wisdom of their highly caffeinated clientele.I think the article is a little harsh on the new Starbucks site but an interesting warning to others creating community sites. I'm confident that in most cases the benefits of community development through social networking will far outweigh any risks of a disgruntled poster. Maybe I better go check my Facebook Group to see if anyone is poking fun at me!
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.