In This Issue:
1. Editor's Note: The Siebel-Oracle Match
2. Today's Top Story
- Execs: EBay Plans To Keep Skype 'Separate,' For Now
- EBay To Acquire Skype
3. Breaking News
- Microsoft Patch Delay Underscores Slow Fix Process
- Offshore Providers Target More-Sophisticated Consulting Services
- Mozilla Fixes Firefox Flaw
- UPS Working To Restore Networks Felled By Katrina ...
- ... As Hurricane Katrina Could Affect RFID Tag Supply
- Mercury Makes Web Analysis And Wireless Testing Acquisitions
- HP Reschedules Technology Forum For October In Orlando
- Schlumberger Upgrades Network Port Security
- Beijing Summit Ponders Chinese Innovation
- Vendor Claims New Type Of Memory To Make Devices Smaller
- No Time To Reflect On Sept. 11, DHS Has Its Hands Full
- Movie, Recording Industries Join Internet2
4. In Depth: Oracle's Acquisition Of Seibel
- Siebel Will Be 'Centerpiece' Of Oracle CRM Strategy After
$5.85 Billion Deal
- Apps Migrate To Open Source
- CRM's Fast-Changing Landscape
- New CEO, Same Earnings Woes For Siebel
5. Voice Of Authority
- Google Hires Noted IBM Researcher
6. White Papers
- Lean Manufacturing
7. Get More Out Of InformationWeek
8. Manage Your Newsletter Subscription
Quote of the day:
"The person who knows 'how' will always have a job. The person
who knows 'why' will always be his boss." -- Diane Ravitch
1. Editor's Note: The Siebel-Oracle Match
I'm not a CRM analyst, nor do I play one on TV. But over the past
20 years, I've witnessed my share of huge deals in the software
industry, and certain truths seem to hold through the ages.
- Some customers are going to be angry because things will be
different and they won't like it, whatever those changes may be
and whatever the reasoning behind the changes. Siebel and Oracle
have vastly different corporate cultures and varying approaches
to issues such as support and customer service.
- A subset of these unhappy customers will find other CRM vendors
in hopes their new software providers won't be acquired also.
Other unhappy customers will stick with the newly glued-together
companies mostly because they don't want to have this particular
conversation with their CEOs.
- Some customers are going to be relieved. Seibel's been on a slippery slope financially, with three CEOs
in two years and an inability to grow market share.
- All of the CRM competitors, including the ones that have been
winning of late, might be in for a rude shock if Indian software
companies have their way. Sharebuilder, an online brokerage,
recently purchased its CRM software from Talisma, a Bangalore provider.
You can read much more about it, and weigh in with your own
thoughts, in my blog entry.
The auction giant will package PayPal's E-payment service with
Skype's VoIP, even as Wall Street doesn't seem impressed with the
Related Story: EBay To Acquire Skype
The deal for the VoIP provider will involve cash, stock, and a
series of "performance targets" over the next three years, although
some observers wonder about the fit between the two companies.
Schlumberger Upgrades Network Port Security
Schlumberger Oilfield Services deploys a security appliance from
Lockdown Networks to prevent unauthorized access to its network
and to ensure that those that do connect have updated security
Movie, Recording Industries Join Internet2
The newest consortium members are primarily interested in new
technologies for protecting content, but also high on the hit
parade are potential new distribution models for movies and music.
Use of IT and business consultants is up compared with a year
ago, but corporate satisfaction is still a work in progress.
Optimize Research's recent Executive Report: Boom Time For Consultants evaluates the sourcing practices of more than 300
companies and outlines the challenges they face.
New CEO, Same Earnings Woes For Siebel
CEO George Shaheen said the company is paying for its habit of
allowing too many deals to slide to the end of the quarter.
"Sometimes we land the plane too close to the end of the runway."
Google bagged another Ph.D. in its quest to populate its cubicles
with the best and brightest minds in IT. No, not Vint Cerf. This
time, Thomas Claburn points out, it's IBM research scientist
Daniel Russell. Other researchers are no doubt asking themselves,
"Where do you want to go today?"
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